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For Companies At a Glance
- Tasks: Assist customers in our Foods section, providing excellent service and product recommendations.
- Company: Join M&S, a leading retailer known for high-quality food and exceptional customer care.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be a brand ambassador, make a difference, and thrive in a dynamic retail setting.
- Qualifications: Must be 18 or older, with strong communication skills and a passion for customer service.
- Other info: Embrace a culture of inclusion and diversity while working in a fast-paced environment.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Being a brand ambassador, you’ll be ready to recommend our newest Food products and, through remarkable service, ensure customers feel truly valued every time they shop with us. At M&S our customers don’t wait — you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You’ll help create a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
- Sunday 07.00-11.00
- Monday 13.00-17.00
- Thursday 13.00-17.00
- Friday 13.00-17.00
- Saturday 05.00-09.00
Under 18 disclaimer
This job role involves working early mornings and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Bexleyheath employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Bexleyheath
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions and demonstrate your ability to provide remarkable service.
✨Tip Number 3
Showcase your digital confidence by exploring M&S's digital tools, like the Sparks App. Being able to discuss how you would use these tools to enhance the customer experience can set you apart from other candidates.
✨Tip Number 4
Emphasise your teamwork skills during the application process. Share examples of how you've successfully collaborated with others in previous roles, as being a team player is crucial for this position.
We think you need these skills to ace Customer Assistant - Food - Bexleyheath
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Highlight Digital Competence: Mention any experience you have with digital tools or apps, especially if you've used similar systems in previous roles. This will demonstrate your ability to adapt to M&S's digital environment.
Express Team Spirit: Illustrate your ability to work well in a team by sharing examples of past teamwork experiences. M&S values collaboration, so showing that you can support and respect colleagues will strengthen your application.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Customer Assistant role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to help customers, as this aligns with the expectations of being a brand ambassador at M&S.
✨Be Digitally Savvy
Familiarise yourself with digital tools like the Sparks App and other in-store devices. Be ready to discuss how you would use these tools to enhance the customer experience, as being digitally confident is essential for this role.
✨Emphasise Teamwork and Flexibility
Discuss your ability to work well in a team and adapt to changing situations. Provide examples of how you've collaborated with colleagues in previous roles and how you can contribute to creating an inclusive store environment.