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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team, known for quality and innovation.
- Benefits: Flexible working hours, inclusive culture, and training opportunities.
- Why this job: Be a brand ambassador and make a real difference in customers' shopping experience.
- Qualifications: Passion for food, strong communication skills, and digital confidence.
- Other info: Exciting career growth in a dynamic retail environment.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us. At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Beverley Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Beverley Simply Food
✨Tip Number 1
Get to know M&S products inside out! Spend some time in-store or online learning about the latest food items and promotions. This way, when you chat with customers, you can share your passion and knowledge, making their shopping experience even better.
✨Tip Number 2
Show off your digital skills! Familiarise yourself with tools like the Sparks App and any in-store devices. Being confident with these will not only help you assist customers more effectively but also show that you're ready to embrace the digital side of retail.
✨Tip Number 3
Be a team player! When you’re in the store, engage with your colleagues and support each other. A positive attitude and willingness to help out wherever needed will make you stand out as a candidate who truly embodies the M&S spirit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S family and ready to contribute to our mission of delivering excellent customer service.
We think you need these skills to ace Customer Assistant - Food - Beverley Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that you think would resonate with our customers. We want to see that you're excited about being a brand ambassador!
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service in your application. Use examples from previous roles where you've gone above and beyond to help customers. We value those who put customers first, so show us how you do it!
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know! We want to see that you're ready to enhance the customer experience with our digital resources.
Tailor Your Application: Take the time to tailor your application specifically for this role at M&S. Refer to the job description and align your skills and experiences with what we're looking for. This shows us that you're genuinely interested and have done your homework!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items, their features, and what makes them special will show your passion and knowledge, making you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant digital tools or apps that M&S uses, like the Sparks App. Mentioning how you’ve used similar tools in the past can demonstrate your readiness to adapt.
✨Emphasise Teamwork and Flexibility
Prepare to discuss how you work well in a team and adapt to changing situations. Share examples of how you've supported colleagues or contributed to a positive work environment, as this is crucial for creating an inclusive store atmosphere.