Customer Assistant - Food & Backstage Operations - Dover SF

Customer Assistant – Food & Backstage Operations – Dover SF

Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organized, and ready for our colleagues and customers.

You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Your efficiency and agility will help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and ensure our products are exactly where they need to be.

Being a team player is crucial. You\’ll work closely with colleagues across the store to support a smooth operation and foster an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and adaptable to the store\’s changing needs.

You’ll also be a brand ambassador, ready to recommend our newest Food products. Through remarkable service, you\’ll ensure our customers feel valued every time they shop with us.

Key responsibilities include:

1. Accepting and organizing deliveries
2. Ensuring the shop floor is stocked
3. Using digital tools to manage stock and deliveries
4. Supporting team collaboration and store operations

This role involves working late nights, and applications from anyone under 18 cannot be considered to comply with health and safety legislation.

Working pattern includes evenings and weekends, specifically:

• Monday 19:00-23:00
• Tuesday 15:00-23:00
• Saturday 19:00-23:00

We seek candidates who are committed to excellent customer service, detail-oriented, adaptable, digitally capable, and team players. M&S is dedicated to inclusion, diversity, and equal opportunities, welcoming applicants who require reasonable adjustments during the recruitment process.

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