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- Tasks: Become a Customer Assistant, serving customers and promoting M&S Food products daily.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working options and comprehensive training in a supportive environment.
- Why this job: Be part of a dynamic team that values inclusivity and customer satisfaction.
- Qualifications: No specific experience required; just bring your passion for great service!
- Other info: M&S is committed to diversity and offers reasonable adjustments during recruitment.
Work Pattern
- Week 1
- Monday: 18:30-22:30
- Wednesday: 14:20-20:30
- Friday: 17:00-23:00
- Saturday: 05:00-11:00
- Week 2
- Monday: 18:30-22:30
- Tuesday: 09:30-15:30
- Wednesday: 05:00-11:00
- Saturday: 05:00-11:00
Join M&S as a Customer Assistant in our Food section, where you\’ll become at the frontline of the UK\’s fastest growing retailer. We\’re not just looking for someone to fill shelves – we need down‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we\’re driving.
We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.
You will be a resilient and committed brand ambassador, confidently recommending and selling our newest food products to customers and ensuring they feel truly valued every time they shop with us.
At M&S, our customers don\’t wait. You\’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is busiest. You will go above and beyond to serve, sell, fill, and help drive growth in sales.
Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You will contribute to a positive, high‑energy environment where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is vital. You should be poised to work across various areas of the store, adapting to changing demands. No two shifts will look the same – you\’ll embrace the challenge.
This is a frontline role for those ready to roll up their sleeves; for those, there is huge opportunity. Are you ready for it? Take Your Marks and apply today.
Under 18 disclaimer
This job role involves working early mornings and we cannot consider applications from anyone under the age of 18 to comply with health and safety legislation and keep our colleagues safe.
Please note that the +£3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers, helping us continually improve.
Key Accountabilities
- Serve customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring shelves are always stocked with product
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to the store
- Build expert product knowledge to sell and recommend our products and services
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for it regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Ashtead Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Ashtead Simply Food
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and being able to discuss them confidently will show your passion for the brand and your commitment to providing excellent customer service.
✨Tip Number 2
Demonstrate your digital confidence by mentioning any experience you have with retail technology or apps. Highlighting your ability to use tools like the Sparks App will reassure us that you can enhance the customer experience effectively.
✨Tip Number 3
Showcase your teamwork skills by sharing examples of how you've collaborated with others in previous roles. We value a supportive environment, so illustrating your ability to work well with colleagues will make you stand out.
✨Tip Number 4
Be prepared to discuss how you handle feedback and adapt to changing situations. Providing specific examples of how you've successfully navigated challenges in a retail setting will demonstrate your flexibility and commitment to improvement.
We think you need these skills to ace Customer Assistant - Food - Ashtead Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Highlight your relevant experience and how it aligns with M&S's values.
Showcase Customer Service Skills: Emphasise your customer service experience in your application. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Demonstrate Digital Confidence: Mention any experience you have with digital tools or apps, especially if you've used similar systems in previous roles. This will show that you're ready to utilise M&S's digital tools effectively.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the qualities M&S is looking for, such as teamwork, adaptability, and attention to detail. Use keywords from the job description to make your application stand out.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Customer Assistant role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to help customers, as this aligns with the company's commitment to delivering remarkable service.
✨Be Ready to Discuss Digital Tools
Since being digitally confident is essential, be prepared to talk about your experience with digital tools and apps. Familiarise yourself with the Sparks App and other in-store devices, and think of ways you can use them to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be ready to discuss your experiences working in teams and how you've handled flexible roles in previous jobs. This will show that you're a good fit for their inclusive store environment.