At a Glance
- Tasks: Assist customers in the Food section, providing top-notch service and product recommendations.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Other info: Dynamic role with varied shifts, perfect for those who thrive under pressure.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be over 18, with a passion for food and excellent communication skills.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern:
- Week 1: Monday: 03:30-11:30, Thursday: 03:30-11:30, Friday: 03:30-11:30, Saturday: 03:30-11:30
- Week 2: Monday: 03:30-11:30, Wednesday: 03:30-11:30, Thursday: 03:30-11:30, Friday: 03:30-11:30
Under 18 disclaimer: This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Arnison Centre Durham RP employer: Marks and Spencer
Join M&S as a Customer Assistant in the vibrant Arnison Centre, Durham, where you'll be part of a dynamic team dedicated to delivering exceptional service in a fast-paced environment. With a strong focus on employee growth and development, M&S offers comprehensive training and opportunities for advancement, ensuring that you can thrive both personally and professionally. Enjoy competitive pay, including an unsocial hours premium, and be part of a supportive work culture that values teamwork and resilience, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Arnison Centre Durham RP
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share your experiences with us.
✨Tip Number 3
Be flexible and show your adaptability! Highlight any past experiences where you've had to switch gears quickly. We love team players who can jump in wherever needed, so let us know how you can contribute to our high-energy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining the M&S family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - Food - Arnison Centre Durham RP
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for any job, but that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills:We want to know how you’ve gone above and beyond for customers in the past. Share specific examples where you've delivered exceptional service or handled tough situations with grace. This will help us see that you’re ready to thrive in a high-pressure environment.
Be Flexible and Adaptable:Since no two shifts are the same, it’s important to demonstrate your flexibility. Mention any experiences where you’ve had to adapt quickly to changing circumstances or take on different roles. This shows us you’re ready to tackle whatever comes your way!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s super easy and ensures your application goes straight to us. Plus, we love seeing candidates who follow the process – it shows you’re detail-oriented and serious about joining our team.
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Familiarise yourself with M&S Food products before the interview. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Resilience
Prepare examples of how you've thrived in high-pressure situations. Whether it’s handling a busy shift or resolving customer complaints, demonstrating your ability to stay calm and focused will impress the interviewers.
✨Emphasise Team Spirit
Think of times when you’ve worked well in a team. Highlighting your collaborative skills and how you support colleagues will resonate well, as teamwork is crucial in this role.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you’ve used any retail apps or tools before. Mentioning your comfort with technology will show that you can enhance the customer experience using M&S's digital tools.
