At a Glance
- Tasks: Assist customers in our Food section and deliver exceptional service.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Competitive pay, flexible hours, and an unsocial premium for late shifts.
- Other info: Great opportunity for growth and teamwork in a lively retail setting.
- Why this job: Be part of a dynamic team and make a real difference for customers.
- Qualifications: Must be 18+, resilient, and ready to thrive in a fast-paced environment.
The predicted salary is between 12 - 15 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
Key Responsibilities
- We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to meet strong customer demand head-on.
- You'll be a resilient and committed brand ambassador, confidently recommending and selling our newest food products to customers.
- Through remarkable service, you'll ensure our customers feel truly valued every time they shop with us.
- You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest.
- You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Digital & Team Work
- Being digitally confident is essential. You'll utilise our digital tools to enhance the customer experience.
- Being a team player is crucial. You’ll contribute to a positive, high-energy environment, supporting each other in delivering a seamless customer experience.
- Flexibility is vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment.
Frontline Note
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.
Work Pattern
- Monday: 5:00 - 9:00
- Wednesday: 5:00 - 9:00
- Thursday: 5:00 - 9:00
- Friday: 5:00 - 9:00
- Saturday: 5:00 - 9:00
Unsocial Premium
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18
This job role involves working early mornings and means we can’t consider applications from anyone under the age of 18 to comply with health and safety legislation.
Take Your Marks and apply today.
Customer Assistant - Food - Archway Simply Food employer: Marks and Spencer
Join M&S as a Customer Assistant in Archway Simply Food, where you'll be part of a dynamic team that values resilience and exceptional service. With a strong focus on employee growth and a supportive work culture, we offer flexible shifts and the chance to thrive in a fast-paced environment. Enjoy unique benefits like an unsocial premium for late-night shifts, making this an excellent opportunity for those looking to make a meaningful impact in retail.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Archway Simply Food
✨Tip Number 1
Get to know M&S Food products inside out! When you walk into that interview, show off your passion and knowledge. It’ll impress the hiring team and prove you’re ready to be a brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you’d handle busy periods and demanding customers. Role-play with a friend or family member to get comfortable with those high-pressure scenarios.
✨Tip Number 3
Show your digital savvy! Familiarise yourself with tools like Sparks and in-store devices. Mentioning your confidence with these during the interview will highlight your readiness to enhance the customer experience.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. Share examples of times you’ve thrived in changing environments to demonstrate your resilience and commitment.
We think you need these skills to ace Customer Assistant - Food - Archway Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know how much you love M&S Food products! Share any experiences you've had with our products or how you enjoy helping customers find what they need. This will show us that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills:We want to see that you can deliver five-star service, so make sure to include examples of how you've gone above and beyond for customers in the past. Whether it’s resolving an issue or making a recommendation, showing us your commitment to customer satisfaction is key!
Emphasise Teamwork and Flexibility:Being a team player is crucial at M&S, so mention any experiences where you've worked well with others. Also, highlight your ability to adapt to changing situations – we love candidates who can roll with the punches and keep things running smoothly, even when the store gets busy.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows that you’re tech-savvy and ready to embrace the digital tools we use in-store.
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their latest offerings and be ready to discuss your favourites. This shows your passion for the brand and helps you stand out as a committed ambassador.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will highlight your ability to thrive under pressure and provide five-star service.
✨Show Your Team Spirit
Be ready to talk about your experiences working in a team. Share specific instances where you supported colleagues or contributed to a positive work environment. M&S values teamwork, so demonstrating your collaborative spirit will resonate well with the interviewers.
✨Embrace Flexibility and Adaptability
Since the role requires flexibility, think of examples where you've adapted to changing circumstances or taken on different responsibilities. Highlighting your willingness to roll up your sleeves and tackle various tasks will show that you're ready for the dynamic nature of the job.
