At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the innovative team at M&S, a leader in retail fashion.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Be a fashion ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\'ll be a brand ambassador who\'s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Work Pattern
- Week 1: Mon 12:00 - 20:00; Tue 08:00 - 16:00; Wed 12:00 - 20:00; Fri 06:00-14:00; Sat 12:00-20:00
- Week 2: Sun 09:00-17:00; Mon 12:00 - 20:00; Tue 08:00 - 16:00; Thu 08:00 - 16:00; Fri 08:00 - 16:00
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion Home & Beauty - Vangarde Monks Cross employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Customer Assistant in our Fashion Home & Beauty section at Vangarde Monks Cross, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a team that values remarkable customer service and stylish products. Join us to make a meaningful impact while working in a dynamic environment that embraces innovation and sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion Home & Beauty - Vangarde Monks Cross
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest collections and understand their values. This way, you can show off your passion for fashion and how you can be a great ambassador for their products.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers. Role-play with a friend or family member to get comfortable with making recommendations and delivering that remarkable service they’re after.
✨Tip Number 3
Be ready to showcase your adaptability! Retail can be unpredictable, so come prepared with examples of how you've handled changing situations in the past. This will demonstrate your ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital tools M&S is keen on using.
We think you need these skills to ace Customer Assistant - Fashion Home & Beauty - Vangarde Monks Cross
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion and customer service shine through! Mention any relevant experience or personal style that aligns with M&S's trendy vibe.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Use keywords from the listing, like 'customer service' and 'product knowledge', to show we’re on the same page.
Be Yourself:We want to get to know the real you! Don’t be afraid to inject a bit of personality into your application. Share your unique experiences and how they’ve shaped your approach to customer service.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you in the running for this exciting role!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion items and home products. Being able to discuss specific items and trends will show your passion for the brand and your readiness to recommend products to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with the role of a Customer Assistant.
✨Be Ready to Adapt
The retail environment can change quickly, so be prepared to discuss how you've adapted to new situations in previous roles. Highlight your flexibility and willingness to learn, which are key traits for success in this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how M&S is pushing boundaries in the retail industry. This shows your genuine interest in the company and the role.
