Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\\\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\\\'re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\\\'ll be a brand ambassador who\\\'s ready to recommend our newest fashion items and ensure customers feel valued every time they shop with us.
Work Pattern: Week 1
- Monday 18:30-22:30
- Friday 18:30-22:30
- Saturday 17:30-21:30
Purpose: To deliver a great shopping experience for our customers, putting customers before tasks while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring shelves are stocked with product
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
- Build expert product knowledge to sell and recommend our products and services
- Utilise digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Attention to detail and commitment to excellent work
- Open to feedback and willing to act on it
- Ability to plan and manage own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships through good listening
- Good level of digital capability
Employment Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industry: Retail
Everyone’s Welcome
M&S is committed to inclusion, diversity and equal opportunities. We offer flexible working and can provide reasonable adjustments to the recruitment process on request.
