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For Companies At a Glance
- Tasks: Assist customers in our Clothing & Home section, providing exceptional service and product recommendations.
- Company: Join M&S, a leading retailer known for stylish products and a commitment to customer satisfaction.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values inclusivity and offers a chance to make a real impact.
- Qualifications: No specific experience required; just bring your passion for fashion and great communication skills.
- Other info: We welcome applicants from all backgrounds and are committed to making reasonable adjustments during recruitment.
Overview
Customer Assistant – Fashion, Home & Beauty – Sutton
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
Work Pattern
Sunday 9:15 – 18:00
You\’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Attention to detail and commitment to excellent work
- Open to feedback and proactive about personal development
- Ability to plan and manage own workload
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Employment Details
- Seniority level
- Entry level
- Employment type
- Part-time
- Job function
- Other
- Industries
- Retail
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Related Opportunities and Location Updates
London, England, United Kingdom various postings and dates are listed in the original description, including roles in Sutton and White City.
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Customer Assistant - Fashion, Home & Beauty - Sutton employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Sutton
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about the current styles will help you engage with customers and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions effectively, ensuring you can provide remarkable service during your shifts.
✨Tip Number 3
Showcase your digital confidence by exploring M&S's online platforms and tools. Understanding how to use the Sparks App and in-store devices will give you an edge in enhancing the customer experience.
✨Tip Number 4
Emphasise your teamwork skills by sharing examples of how you've collaborated with others in previous roles. M&S values a supportive work environment, so demonstrating your ability to work well with colleagues is key.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Sutton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion: Express your enthusiasm for fashion, home, and beauty in your application. Mention any relevant experience or personal interests that demonstrate your passion for the products M&S offers.
Highlight Customer Service Skills: Emphasise your customer service experience. Provide examples of how you've gone above and beyond to ensure customer satisfaction in previous roles, as this is crucial for the position.
Demonstrate Digital Confidence: Mention any experience you have with digital tools or apps, especially if you've used similar systems in past jobs. This will show that you're ready to utilise M&S's digital tools effectively to enhance the customer experience.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and how it influences your personal style. Share examples of how you stay updated with trends and how you can recommend products that resonate with customers.
✨Demonstrate Customer Service Skills
Prepare to discuss specific instances where you've provided exceptional customer service. Highlight your ability to engage with customers, understand their needs, and go above and beyond to ensure they have a great shopping experience.
✨Be Digitally Savvy
Familiarise yourself with digital tools and apps that enhance the shopping experience. Be ready to discuss how you would use technology, like the Sparks App, to assist customers and improve their experience in-store.
✨Emphasise Teamwork and Flexibility
Illustrate your ability to work well within a team and adapt to changing situations. Share examples of how you've collaborated with colleagues in the past and how you can contribute to creating an inclusive store environment.