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- Tasks: Deliver exceptional customer service and promote stylish products in Fashion, Home & Beauty.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
- Other info: Dynamic environment with a focus on inclusion and community support.
Overview
Customer Assistant – Fashion, Home & Beauty at Springfields Outlet. Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you\\\’ll champion our stylish products, on-trend designs, and exceptional customer service. We\\\’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\\\’ll be a brand ambassador who recommends our newest fashion items, delivering remarkable service so customers feel valued every time they shop with us.
At M&S, our customers don\\\’t wait—you\\\’ll roll up your sleeves, work hard, and go above and beyond every day. Being digitally confident is essential. You\\\’ll use digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure customers get the products they want when they need them. Efficiency and effectiveness are key, ensuring customers don\\\’t wait and enjoy every store experience. You\\\’ll work as a team to create a great inclusive store environment and support your colleagues and the local community. Flexibility is vital; you should be confident to work across various areas of the store, adapting to changing demands of the retail environment.
Working Pattern
Wednesday 16:00-20:00
Thursday 16:00-20:00
Friday 16:00-20:00
Saturday 16:00-20:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. We\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Springfields Outlet employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Springfields Outlet
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with M&S's latest fashion, home, and beauty products. When you walk into that interview, you'll be able to chat confidently about what makes their offerings special, showing you're genuinely passionate about the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd engage with customers. Role-play with a friend or family member to get comfortable with making recommendations and delivering exceptional service.
✨Tip Number 3
Show off your digital savvy! Brush up on using apps and in-store devices that enhance the shopping experience. Being able to discuss how you'd use these tools to help customers will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen to be part of the M&S team right from the start. Let's get you that job!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Springfields Outlet
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion, home, and beauty shine through! Share any relevant experiences or interests that showcase your style and enthusiasm for the products we offer at M&S.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Include examples of times you've delivered exceptional service or resolved issues effectively. This will show us you're ready to be a brand ambassador!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology in previous roles, let us know how it helped enhance customer experiences.
Tailor Your Application: Make sure to customise your application to reflect the specific role at Springfields Outlet. Use keywords from the job description and demonstrate how your skills align with our values and the responsibilities of the position.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with the expectations of a Customer Assistant at M&S.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. If you’ve used apps or in-store devices before, share how they enhanced your customer interactions or improved efficiency.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and adaptability, so come prepared to talk about your experiences working in a team and how you’ve adapted to changing situations. Highlighting your ability to support colleagues and contribute to a positive store environment will resonate well with the interviewers.