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For Companies At a Glance
- Tasks: Serve customers with style and efficiency in our Clothing & Home section.
- Company: Join M&S, a leading retailer known for fashion and exceptional service.
- Benefits: Flexible working hours, inclusive culture, and training opportunities.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
- Other info: Dynamic team environment with a commitment to inclusion and diversity.
The predicted salary is between 13000 - 16000 £ per year.
Customer Assistant – Fashion, Home & Beauty – Southport
2 days ago – Be among the first 25 applicants
Get AI‑powered advice on this job and more exclusive features.
Saturday 09.00‑13.00
- Working Pattern:
- Sunday 10.00‑14.00
- Tuesday 06.00‑10.00
- Friday 06.00‑10.00
- Saturday 09.00‑13.00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on‑trend designs, and exceptional customer service. We’re looking for passionate and fashion‑forward individuals who are excited to dress the nation.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Seniority level
- Entry level
Employment type
- Part‑time
Job function
- Other
Industries
- Retail
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Customer Assistant - Fashion, Home & Beauty -Southport employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty -Southport
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest collections and understand their values. This way, you can show off your passion for fashion and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd engage with customers. Remember, it's all about making them feel valued and understood, so be ready to share examples from your past experiences.
✨Tip Number 3
Be digitally savvy! Familiarise yourself with tools like the Sparks App and other digital resources M&S uses. Showing that you're comfortable with technology will give you an edge in enhancing the customer experience.
✨Tip Number 4
Show your flexibility! Retail can be unpredictable, so be prepared to discuss how you've adapted to changing situations in the past. Highlighting your ability to roll with the punches will resonate well with the team at M&S.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty -Southport
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Talk about your favourite styles and how you keep up with the latest trends. We want to see that you're excited about being a brand ambassador for M&S.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We’re all about delivering remarkable service, so share examples of how you've gone above and beyond to make customers feel valued.
Be Digital Savvy: Since being digitally confident is key, don’t forget to mention your experience with digital tools. Whether it’s apps or in-store devices, show us how you can enhance the customer experience using technology.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Use the same language and keywords we’ve used, and make sure to apply through our website for the best chance of success!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the brand and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what M&S values in their Customer Assistants.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Familiarise yourself with the Sparks App and any other relevant technology, and be prepared to explain how you would use these tools to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S is looking for team players who can adapt to changing situations. Be ready to share examples of how you've worked effectively in a team and how you've adapted to new challenges in previous roles. This will show that you're not only a great fit for the team but also flexible in your approach.