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For Companies At a Glance
- Tasks: Assist customers in our Clothing & Home section, ensuring a stylish shopping experience.
- Company: Join M&S, a leading retailer known for quality fashion and home products.
- Benefits: Enjoy flexible working hours and a vibrant team culture.
- Why this job: Be the face of M&S, helping customers find trendy products while developing your skills.
- Qualifications: No prior experience needed; just bring your passion for fashion and great communication skills.
- Other info: Part-time role with a dynamic work schedule, perfect for students!
Overview
Customer Assistant – Fashion, Home & Beauty – Southampton West Quay
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll champion our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals excited to dress the nation.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring shelves are stocked
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit
- Build expert product knowledge to sell and recommend our products and services
- Receive training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Commitment to delivering excellent work with great attention to detail
- Open to and act on feedback
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Work Pattern
- Week 1: Monday 10:00 – 18:00; Wednesday 10:00 – 18:00; Friday 12:30 – 20:30; Saturday 10:00 – 18:00
- Week 2: Sunday 09:30 – 17:30; Monday 10:00 – 18:00; Wednesday 10:00 – 18:00; Friday 12:30 – 20:30
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks, championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Seniority & Employment Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Retail
Equality & Inclusion
Marks & Spencer is committed to inclusion, diversity and equal opportunities. We welcome flexible working and will make reasonable adjustments to the recruitment process upon request to ensure a fair and transparent assessment.
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Customer Assistant - Fashion, Home & Beauty - Southampton West Quay employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Southampton West Quay
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about their current collections will help you engage with customers and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions effectively, showcasing your ability to provide exceptional service.
✨Tip Number 3
Be ready to discuss how you can contribute to achieving sales targets. Think of examples from past experiences where you've successfully met or exceeded goals, as this will highlight your commitment to performance.
✨Tip Number 4
Show your adaptability by being open to feedback and demonstrating a willingness to learn. M&S values employees who can adjust to changing situations, so be prepared to discuss how you've done this in previous roles.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Southampton West Quay
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and key capabilities required for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your experience in customer service. Provide specific examples of how you've engaged with customers, resolved issues, or contributed to a positive shopping experience in previous roles.
Highlight Adaptability: Mention instances where you've successfully adapted to changing situations or feedback. This is crucial for a role that requires flexibility and responsiveness to customer needs.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for fashion and customer service. Use it to express why you want to work at M&S and how you can contribute to their team.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and the products offered by M&S. Share any personal experiences or knowledge about current trends that could resonate with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to meet a customer's needs, as this role is all about delivering remarkable service.
✨Be Ready to Discuss Sales Targets
Understand the importance of sales targets in retail. Be prepared to discuss how you would approach meeting these targets and share any relevant experiences where you successfully contributed to sales goals.
✨Emphasise Adaptability and Teamwork
Retail can be fast-paced and ever-changing. Share examples of how you've adapted to new situations or worked effectively within a team. This will show that you're ready to handle the dynamic environment at M&S.