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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our amazing products.
- Company: Join the innovative team at Marks & Spencer, a leader in retail.
- Benefits: Flexible working hours, inclusive culture, and training opportunities.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
All the details
Working Pattern
- Sunday 06:00-10:00
- Wednesday 06:00-10:00
- Thursday 06:00-10:00
- Friday 06:00-10:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Sears Solihull employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Sears Solihull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values, especially around customer service and inclusivity. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and adaptability, as these are key for the Customer Assistant role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for fashion, home, and beauty shine through. Share personal experiences where you've gone above and beyond for customers. This will help you stand out as someone who truly cares about delivering a great shopping experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Sears Solihull
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you put customers first and create a great shopping experience, so share specific examples of when you've gone the extra mile for a customer.
Be Detail-Oriented: Attention to detail is key in this role. When writing your application, mention times when you've successfully managed tasks with precision, whether it's keeping shelves stocked or meeting sales targets. We love a candidate who can juggle multiple responsibilities!
Embrace Feedback: We value candidates who are open to feedback and willing to learn. In your application, talk about how you've used feedback to improve your work or adapt to new situations. This shows us you're ready to grow with our team!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products offered by the company. Being able to discuss specific items in fashion, home, and beauty will show your enthusiasm and readiness to engage with customers.
✨Customer-Centric Mindset
Prepare examples from your past experiences where you prioritised customer service. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's focus on delivering a great shopping experience.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since strong communication is key for this position, consider doing mock interviews with friends or family to refine your ability to engage and listen effectively.
✨Be Adaptable
The retail environment can change quickly, so be ready to discuss how you've handled unexpected situations in the past. Highlight your flexibility and willingness to learn, which are essential traits for thriving in a dynamic workplace.