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For Companies At a Glance
- Tasks: Assist customers in Clothing & Home, ensuring a stylish shopping experience.
- Company: Join M&S, a leader in retail known for quality and innovation.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be a fashion ambassador and make a real impact in customer service.
- Qualifications: No specific qualifications required; just a passion for fashion and great service.
- Other info: Embrace a diverse workplace committed to inclusion and sustainability.
All the details
Work Pattern
- Wednesday 06:00-10:00
- Friday 06:00-10:00
- Saturday 08:00-12:00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Salisbury employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Salisbury
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about their current collections will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service and make recommendations confidently.
✨Tip Number 3
Showcase your adaptability by being ready to discuss how you've successfully managed changing priorities in previous roles. M&S values flexibility, so highlighting your ability to thrive in a dynamic environment will set you apart.
✨Tip Number 4
Engage with the local community or participate in fashion-related events. This demonstrates your commitment to the brand and helps you build relationships that could be beneficial in your role as a Customer Assistant.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Salisbury
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion: Express your enthusiasm for fashion, home, and beauty in your application. Mention any relevant experience or personal interests that demonstrate your passion for the industry and customer service.
Highlight Relevant Skills: Focus on your customer service skills, attention to detail, and ability to work in a team. Provide specific examples from your past experiences that showcase these capabilities, especially in a retail environment.
Personalise Your Application: Make your application stand out by personalising it. Use the company's name and mention their values, such as inclusion and diversity, to show that you resonate with their mission and culture.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and how it influences your personal style. Share examples of how you stay updated with trends and how you can help customers find the perfect items.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous experiences in customer service. Highlight specific instances where you went above and beyond to assist a customer, showcasing your commitment to providing exceptional service.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital tools like the Sparks App, be ready to talk about your experience with technology in retail. If you have used similar tools before, mention how they helped improve customer interactions.
✨Emphasise Teamwork and Flexibility
Be prepared to discuss how you work well in a team and adapt to changing situations. Share examples of how you've supported colleagues or adjusted to new challenges in a retail environment.