At a Glance
- Tasks: Assist customers in Fashion, Home & Beauty while promoting stylish products.
- Company: Join M&S, a leading retailer known for quality and innovation.
- Benefits: Enjoy flexible working hours and comprehensive training opportunities.
- Other info: Inclusive workplace with a commitment to diversity and flexible working options.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: No specific experience required; just a passion for customer service and fashion.
All the details
Work Pattern
Sunday 10:30-17:00
Monday 14:00-20:30
Tuesday 11:30-18:00
Friday 14:00-20:30
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll play a vital frontline role in delivering style advice and five-star service. This isn't just a retail job - it's a role for people who love pace, want to work hard and play their part in delivering our transformation.
We're looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You'll be a resilient and confident brand ambassador who's ready to serve our customers and sell our latest fashion items.
- At M&S, our customers don't wait. You'll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
- Efficiency and effectiveness are non-negotiable. You'll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
- Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
- Flexibility is vital. Retail moves fast - and you'll move faster. You'll adapt to where you're needed, when you're needed, always ready to meet the next challenge head-on.
This is the frontline of fashion retail - are you ready for it? Take Your Marks and apply today.
Customer Assistant - Fashion, Home & Beauty - Rugby Elliots Field employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Customer Assistant in our Rugby Elliots Field location, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a team that values remarkable customer service and stylish products. Join us to make a meaningful impact while working in a supportive environment that encourages your passion for fashion and customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Rugby Elliots Field
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about the current styles will help you engage with customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service and make recommendations confidently.
✨Tip Number 3
Showcase your adaptability by being ready to discuss how you've handled changes in previous roles. M&S values flexibility, so sharing examples of how you've successfully navigated changing situations will set you apart.
✨Tip Number 4
Build a rapport with potential colleagues or current employees if possible. Networking can give you insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Rugby Elliots Field
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion:Express your enthusiasm for fashion, home, and beauty in your application. Mention any relevant experience or personal interests that demonstrate your passion for the products M&S offers.
Highlight Customer Service Skills:Emphasise your customer service experience. Provide examples of how you've gone above and beyond to ensure customer satisfaction, as this is a crucial aspect of the role.
Tailor Your CV and Cover Letter:Customise your CV and cover letter to reflect the specific skills and experiences that make you a great fit for the Customer Assistant role. Use keywords from the job description to make your application stand out.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and the products offered by M&S. Share any personal experiences or knowledge about current trends that demonstrate your passion for the industry.
✨Emphasise Customer Service Skills
Highlight your commitment to providing excellent customer service. Prepare examples of how you've gone above and beyond for customers in previous roles, as this is crucial for a Customer Assistant position.
✨Demonstrate Adaptability
Be ready to discuss how you handle changing situations and feedback. M&S values adaptability, so share instances where you've successfully adjusted to new challenges or received constructive criticism.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the role and the team. This not only demonstrates your enthusiasm but also helps you understand if the job is the right fit for you.
