Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the innovative team at Marks & Spencer, a leader in retail.
- Benefits: Flexible working hours, inclusive environment, and opportunities for personal growth.
- Why this job: Be a fashion ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
- Other info: Dynamic team culture with a commitment to diversity and inclusion.
Work Pattern
- Week 1
- Mon 08:00-16:00
- Tues 11:30-19:30
- Thurs 12:30-20:30
- Sat 11:30-19:30
- Week 2
- Sun 09:00-17:00
- Tues 11:30-19:30
- Thurs 12:30-20:30
- Fri 11:30-19:30
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Overview
Join our team at M as a Customer Assistant in our Clothing & Home section, where you\\\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\\\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\\\’ll be a brand ambassador who\\\’s ready to recommend our newest fashion items. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\\\’t wait, you\\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\\\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\\\’t wait and enjoy every experience in our store. You\\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\\\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Customer Assistant - Fashion Home & Beauty - Plymouth employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion Home & Beauty - Plymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be a brand ambassador, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to exceptional service.
✨Tip Number 3
Show off your digital savvy! M&S is looking for someone who can use digital tools effectively. Brush up on how you’ve used technology in previous roles, whether it’s apps or in-store devices, and be prepared to discuss how you can enhance the customer experience with these tools.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so highlight your ability to handle changing situations. Share examples of how you've successfully adapted to new challenges in the past, showing that you're ready to roll your sleeves up and tackle whatever comes your way.
We think you need these skills to ace Customer Assistant - Fashion Home & Beauty - Plymouth
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion and customer service shine through. Share any relevant experiences that highlight your enthusiasm for helping customers find the perfect products.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the role.
Highlight Your Digital Skills: Since being digitally confident is key, mention any experience you have with digital tools or apps. This will show us that you’re ready to enhance the customer experience using technology.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Customer Assistant role. Use keywords from the job description to demonstrate that you understand what we’re looking for.
How to prepare for a job interview at Marks and Spencer
✨Know Your Fashion
Brush up on the latest trends in fashion, home, and beauty. Be ready to discuss your favourite styles and how they relate to the products at M&S. Showing genuine enthusiasm for the brand will make you stand out!
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what M&S values.
✨Be Digitally Savvy
Familiarise yourself with digital tools like the Sparks App and other in-store devices. Being able to demonstrate your comfort with technology will show that you're ready to enhance the customer experience.
✨Team Player Attitude
Think of examples where you've worked well in a team. M&S values collaboration, so be prepared to discuss how you support colleagues and contribute to a positive store environment.