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For Companies At a Glance
- Tasks: Assist customers in our Clothing, Home & Beauty section while promoting stylish products.
- Company: Join M&S, a leading retailer known for quality and exceptional customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence required.
- Other info: Embrace diversity and inclusion in a dynamic retail setting.
All the details
Work Pattern
Week One:
Monday 09:14-16:00
Thursday 14:00-20:15
Saturday 09:00-18:00
Week Two:
Sunday 10:30-17:00
Thursday 14:00-20:15
Friday 09:00-13:00
Join our team at M&S as a Customer Assistant in our Clothing, Home & Beauty section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador ready to recommend our newest fashion items. Through remarkable service, you\’ll ensure our customers feel truly valued every time they shop with us.
At M&S, our customers don\’t wait. You\’ll be prepared to roll up your sleeves, work hard, and go above and beyond every day. Digital confidence is essential. You\’ll utilize our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key. You\’ll ensure that our customers don\’t wait and enjoy every experience in our store. Be ready to work hard and exceed expectations daily.
Being a team player is crucial. You\’ll take responsibility for creating an inclusive store environment, supporting and respecting colleagues and the local community.
Flexibility is vital. You should be confident to work across various store areas, adapting seamlessly to changing demands.
Are you ready? Take your marks and apply now.
Purpose
To deliver a great shopping experience, we\’re seeking colleagues who prioritize customers over tasks while championing our products. As the face of the business, you\’ll represent our brand and help us improve continually.
Key Accountabilities
- Serve customers efficiently on the shop floor and at service points
- Keep the store clean and shelves stocked
- Monitor and deliver on sales targets, promotions, and opportunities
- Engage proactively with customers to understand needs and provide recommendations
- Build product knowledge to sell and recommend our products and services
- Utilize digital tools and communication channels effectively
Key Capabilities
- High customer service standards
- Attention to detail and commitment to quality work
- Open to feedback and continuous improvement
- Efficient workload management
- Strong communication skills
- Adaptability to change
- Ability to build positive relationships through listening
- Digital capability
Everyone\’s Welcome
M&S is committed to leading the retail industry into a greener, faster, and more inspiring digital era. We are revolutionizing our work and offering exciting opportunities. Join us and make an immediate impact. We value inclusion, diversity, and equal opportunities. We support flexible working and reasonable adjustments during recruitment to ensure a fair process.
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Customer Assistant - Fashion, Home & Beauty Outlet - Warrington Riverside Outlet employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty Outlet - Warrington Riverside Outlet
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about their current collections will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions confidently, ensuring you can provide exceptional service on the shop floor.
✨Tip Number 3
Get comfortable using digital tools like the Sparks App. Familiarity with these technologies will not only enhance your efficiency but also show your readiness to embrace M&S's digital initiatives.
✨Tip Number 4
Demonstrate your flexibility by being open to working in different areas of the store. Highlighting your adaptability during the interview will show that you're ready to meet the dynamic demands of the role.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty Outlet - Warrington Riverside Outlet
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service, fashion knowledge, and digital tools usage in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Customer Assistant role. Emphasise your ability to provide exceptional customer service and your adaptability in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles, and express your enthusiasm for joining M&S.
Highlight Digital Skills: Since digital confidence is essential for this role, make sure to mention any experience you have with digital tools or apps. Explain how you can use these tools to enhance the customer experience and improve store efficiency.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and customer service during the interview. Share examples of how you've helped customers in the past or how you stay updated with the latest trends. This will demonstrate that you're not just looking for a job, but that you're genuinely excited about the role.
✨Familiarise Yourself with Digital Tools
Since digital confidence is essential for this role, take some time to learn about the Sparks App and any other digital tools used in retail. Being able to discuss how you would use these tools to enhance customer experience will show that you're proactive and ready to hit the ground running.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing demands. Prepare examples of times when you've successfully collaborated with colleagues or adjusted to new situations. This will align with the company's emphasis on creating an inclusive environment and being flexible in various store areas.
✨Prepare Questions About Customer Engagement
Think of insightful questions to ask about how the company engages with customers and promotes its products. This shows that you're not only interested in the position but also in how you can contribute to improving customer experiences and sales targets.
