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- Tasks: Assist customers in our Fashion, Home & Beauty sections with exceptional service.
- Company: Join M&S, a leading retailer known for stylish products and great customer experiences.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be a fashion ambassador and make a real impact on customer satisfaction.
- Qualifications: No specific experience required, just a passion for fashion and great communication skills.
- Other info: We value diversity and are committed to an inclusive workplace.
All the details
Work Pattern
Sunday 07:00 – 11:00
Tuesday 07:00 – 11:00
Wednesday 07:00 – 11:00
Thursday 07:00 – 11:00
Join our team at M&S as a Customer Assistant in our Clothing & Home and Beauty section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait and enjoy every experience in our store. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty Outlet - Warrington Riverside Outlet employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty Outlet - Warrington Riverside Outlet
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about their current collections will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service and make recommendations confidently.
✨Tip Number 3
Showcase your digital confidence by exploring M&S's online platforms and tools, like the Sparks App. Understanding how these tools enhance the shopping experience will demonstrate your readiness to adapt to the digital aspects of the role.
✨Tip Number 4
Emphasise your teamwork skills during any discussions or interviews. Share examples of how you've successfully collaborated with others in previous roles, as being a team player is crucial for creating a positive store environment.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty Outlet - Warrington Riverside Outlet
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion: Express your enthusiasm for fashion, home, and beauty in your application. Mention any relevant experience or personal interests that demonstrate your passion for the products M&S offers.
Highlight Customer Service Skills: Emphasise your customer service experience. Provide examples of how you've gone above and beyond to ensure customer satisfaction in previous roles, as this is crucial for the position.
Demonstrate Digital Confidence: Mention any experience you have with digital tools or apps, especially if you've used similar systems in past jobs. This will show that you're ready to utilise M&S's digital tools effectively to enhance the customer experience.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and customer service during the interview. Share examples of how you've helped customers in the past or how you stay updated with the latest trends.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. Mention any apps or systems you've used in previous jobs that relate to enhancing customer experiences.
✨Emphasise Teamwork
Highlight your ability to work well in a team. Share specific instances where you've collaborated with colleagues to create a positive environment or improve customer service.
✨Prepare for Flexibility Questions
Expect questions about your adaptability in a fast-paced retail environment. Be ready to provide examples of how you've successfully managed changing priorities or worked across different areas in previous roles.