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- Tasks: Assist customers in the Clothing & Home section, providing exceptional service and product recommendations.
- Company: Join M&S, a leading retailer known for stylish products and a commitment to customer satisfaction.
- Benefits: Enjoy flexible working hours, training opportunities, and a vibrant team culture.
- Why this job: Be a fashion ambassador, make an impact, and thrive in a dynamic retail environment.
- Qualifications: No prior experience needed; just bring your passion for fashion and great communication skills.
- Other info: M&S values diversity and offers support for all applicants during the recruitment process.
Overview
All the details
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.\”
You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait and enjoy every experience in our store. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
- Sunday: 12:00-18:00
- Wednesday: 16:30-20:30
- Friday: 11:00-17:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Milton Keynes employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Milton Keynes
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about their current collections will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service and make customers feel valued.
✨Tip Number 3
Showcase your digital confidence by exploring M&S's digital tools like the Sparks App. Familiarity with these tools will not only enhance your application but also demonstrate your readiness to improve the customer experience.
✨Tip Number 4
Emphasise your flexibility and teamwork skills during any discussions or interviews. Be prepared to share examples of how you've adapted to changing situations in previous roles, as this is crucial for success in a retail environment.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Milton Keynes
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Customer Service Skills: Emphasise your previous customer service experience in your CV and cover letter. Provide specific examples of how you've delivered exceptional service and engaged with customers effectively.
Highlight Digital Competence: Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps, especially those related to retail or customer service. This will demonstrate your ability to adapt to the company's digital environment.
Express Your Passion for Fashion: As a Customer Assistant in the Fashion, Home & Beauty section, it's important to convey your enthusiasm for fashion and trends. Share any relevant interests or experiences that showcase your passion for the industry in your application.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion, home, and beauty during the interview. Share any personal experiences or interests that relate to the products you'll be working with, as this will demonstrate your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help a customer, as this aligns perfectly with the expectations of a Customer Assistant at M&S.
✨Be Digitally Savvy
Familiarise yourself with digital tools and apps that enhance customer experience, like the Sparks App mentioned in the job description. Be ready to discuss how you would use technology to improve service and efficiency in the store.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and adaptability, so be prepared to talk about your experiences working in a team and how you handle changing situations. Share examples that showcase your ability to support colleagues and contribute to a positive store environment.