At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team, known for its commitment to quality and inclusivity.
- Benefits: Flexible working hours, training opportunities, and a vibrant team culture.
- Other info: Embrace a dynamic retail environment with opportunities for personal growth.
- Why this job: Be a fashion ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion, strong communication skills, and a team player attitude.
Overview
Working Pattern:
- Sunday 07:00 - 15:00
- Monday 07:00 - 15:00
- Wednesday 07:00 - 15:00
- Saturday 07:00 - 15:00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\'ll be a brand ambassador whos ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\'t wait and enjoy every experience in our store. You\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion, Home & Beauty - High Wycombe Eden employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Customer Assistant in High Wycombe, you'll enjoy flexible working hours, comprehensive training, and opportunities for personal growth while being part of a team that values remarkable customer service and teamwork. Join us to make a meaningful impact in the retail industry and be part of our journey towards a greener, more digital future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - High Wycombe Eden
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their latest fashion lines and customer service approach. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Be ready to showcase your digital skills! Since being digitally confident is key for this role, brush up on using apps and in-store devices. Maybe even download the Sparks App and explore its features to show you’re proactive and tech-savvy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. So, get your application in and let’s make some retail magic happen!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - High Wycombe Eden
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for fashion and customer service shine through. We want to see that you're excited about the role and ready to be a brand ambassador for M&S!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention your digital confidence and any relevant experience in retail or customer service to catch our eye.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at M&S.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with the expectations of a Customer Assistant at M&S.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any apps or systems you've used in previous jobs, and express your eagerness to learn M&S's specific tools like the Sparks App.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to share examples of how you've worked effectively in a team and how you've handled unexpected challenges in a retail environment. This will show that you're ready to roll your sleeves up and contribute positively to the store.
