Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers in Fashion, Home & Beauty while providing exceptional service.
- Company: Join M&S, a leading retailer known for stylish products and great customer experiences.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be a fashion ambassador and make a real impact on customer satisfaction.
- Qualifications: No specific experience required; just bring your passion for fashion and great communication skills.
- Other info: M&S values diversity and offers reasonable adjustments during the recruitment process.
All the details
Working Pattern
- Week 1
- Monday 12:30-16:30
- Tuesday 07:45-11:45
- Friday 12:30-16:30
- Saturday 16:15-20:15
- Week 2
- Sunday 12:15-16:15
- Tuesday 16:15-20:15
- Wednesday 07:45-11:45
- Friday 07:45-11:45
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you\’ll play a vital frontline role in delivering style advice and five-star service. This isn\’t just a retail job – it\’s a role for people who love pace, want to work hard and play their part in delivering our transformation.
We\’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You\’ll be a resilient and confident brand ambassador who\’s ready to serve our customers and sell our latest fashion items.
At M&S, our customers don\’t wait. You\’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
Efficiency and effectiveness are non-negotiable. You\’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being a team player is crucial. You\’ll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
Flexibility is vital. Retail moves fast – and you\’ll move faster. You\’ll adapt to where you\’re needed, when you\’re needed, always ready to meet the next challenge head-on.
This is the frontline of fashion retail – are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Customer Assistant - Fashion, Home & Beauty - Hempstead Valley employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Hempstead Valley
✨Tip Number 1
Familiarise yourself with M&S's latest fashion, home, and beauty products. Being knowledgeable about the current trends and offerings will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions confidently and ensure you can provide exceptional service on the shop floor.
✨Tip Number 3
Showcase your digital skills by exploring M&S's online platforms and tools. Understanding how to use the Sparks App and other digital resources will demonstrate your readiness to enhance the customer experience.
✨Tip Number 4
Emphasise your teamwork abilities during any discussions or interviews. Share examples of how you've successfully collaborated with others in previous roles, as being a team player is crucial for this position.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Hempstead Valley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion: Express your enthusiasm for fashion, home, and beauty in your application. Mention any relevant experience or personal interests that demonstrate your passion for the products M&S offers.
Highlight Customer Service Skills: Emphasise your customer service experience. Provide examples of how you've gone above and beyond to ensure customer satisfaction in previous roles, as this is crucial for the position.
Be Digital Savvy: Mention your comfort with digital tools and technology. If you have experience using apps or in-store devices to enhance customer experiences, be sure to include that in your application.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and how it influences your personal style. Share examples of how you stay updated with trends and how you can recommend products that resonate with customers.
✨Demonstrate Digital Confidence
Be prepared to discuss your experience with digital tools, especially those relevant to retail. Mention any apps or devices you've used in previous roles and how they helped enhance customer service.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing situations. Share specific instances where you supported colleagues or took on different roles to ensure smooth operations.
✨Prepare for Customer Engagement Scenarios
Think of examples where you proactively engaged with customers to understand their needs. Be ready to role-play scenarios during the interview to showcase your customer service skills and product knowledge.