Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers with style and keep our store looking fabulous.
- Company: Join M&S, a leading name in fashion and home products.
- Benefits: Flexible hours, competitive pay, and a fun team environment.
- Why this job: Be a fashion ambassador and make customers feel valued every day.
- Qualifications: Passion for fashion and excellent customer service skills.
- Other info: Join us in revolutionising retail and enjoy great career growth.
Customer Assistant – Fashion, Home & Beauty – Harrow
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Week 1:
Monday: 08:00–12:00
Wednesday: 06:00–10:00
Saturday: 09:00–13:00
Week 2:
Wednesday: 06:00–10:00
Friday: 15:30–19:30
Saturday: 15:30–19:30
Key Responsibilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Customer Assistant - Fashion, Home & Beauty - Harrow employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Harrow
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with the latest fashion trends, home essentials, and beauty products. This way, when you chat with customers, you can recommend items confidently and show off your expertise.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. Remember, it’s all about making them feel valued and understood, so focus on listening and responding to their needs.
✨Tip Number 3
Be proactive! When you’re in-store, don’t wait for customers to approach you. Get out there, greet them with a smile, and ask if they need help. This shows you’re enthusiastic and ready to provide remarkable service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about M&S, so you can stay ahead in your job search.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Harrow
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for fashion, home, and beauty shine through in your application. We want to see how excited you are about our products and how you can be a brand ambassador for M&S!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing candidates who can demonstrate their customer service skills and attention to detail.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for individuals who can build positive relationships with customers, so show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, make sure you’re familiar with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on remarkable service.
✨Demonstrate Adaptability
M&S values adaptability, so be ready to discuss times when you’ve successfully managed changing situations. Highlight your ability to stay calm under pressure and how you can adjust your approach based on customer needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how M&S is pushing boundaries in retail. This shows your genuine interest in the company and the role.