At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join M&S, a leading retailer known for its inclusive culture and innovative approach.
- Benefits: Flexible working hours, training opportunities, and a vibrant team environment.
- Other info: Exciting career growth opportunities in a dynamic retail environment.
- Why this job: Be a fashion ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion, strong communication skills, and a team player attitude.
The predicted salary is between 13000 - 16000 £ per year.
Overview
All the details
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\'ll be a brand ambassador who\'s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\'t wait and enjoy every experience in our store. You\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
- Week 1 — Sunday 10:00 - 16:30
- Week 2 — Sunday 10:00 - 16:30
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion, Home & Beauty - Grimsby employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Customer Assistant in Grimsby, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a team that values your contributions while delivering outstanding customer service. With a commitment to sustainability and innovation, working with us means being at the forefront of a retail revolution, where your efforts directly impact our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Grimsby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their fashion-forward family.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in-store. Role-play scenarios with friends or family to get comfortable with recommending products and handling queries. Remember, it’s all about making customers feel valued!
✨Tip Number 3
Be ready to showcase your digital savvy! Familiarise yourself with tools like the Sparks App and other digital devices. Being confident with technology is key, so practice using similar apps or systems to boost your comfort level.
✨Tip Number 4
Don’t forget to highlight your flexibility! Retail can be unpredictable, so be prepared to discuss how you adapt to changing situations. Share examples from past experiences where you’ve successfully navigated challenges or taken on new responsibilities.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Grimsby
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for fashion and customer service shine through. We want to see that you're excited about the role and ready to be a brand ambassador for M&S!
Be Specific:Use specific examples from your past experiences to highlight your skills. Whether it's a time you went above and beyond for a customer or how you adapted to a busy retail environment, we love hearing real stories that showcase your abilities.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your digital skills and teamwork experience, as these are key aspects of the role. Show us how you can contribute to creating an inclusive store environment!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our fantastic team at M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the brand and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any apps or systems you've used in previous jobs, and express your eagerness to learn M&S's specific tools like the Sparks App.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to talk about how you've worked effectively in teams and how you've handled flexible working conditions in the past. This will show that you're ready to contribute positively to the store environment.
