At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team, known for its commitment to quality and inclusivity.
- Benefits: Flexible working hours, training opportunities, and a vibrant team environment.
- Other info: Exciting opportunities for career growth in a dynamic retail environment.
- Why this job: Be a fashion ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion, strong communication skills, and a team player attitude.
Work Pattern
- Week 1
- Tuesday: 10:30 - 19:30
- Thursday: 10:30 - 19:30
- Saturday: 10:30 - 19:30
- Week 2
- Sunday: 07:00 - 16:00
- Tuesday: 10:30 - 19:30
- Thursday: 10:30 - 19:30
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don't wait and enjoy every experience in our store. You'll be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion, Home & Beauty - Exeter employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Customer Assistant in Exeter, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a team that values customer service excellence and teamwork. With a commitment to sustainability and innovation, working with us means being at the forefront of a retail revolution while making a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Exeter
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and culture. This way, you can show how your passion for fashion and customer service aligns with their mission. Plus, it’ll help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to creating a fantastic shopping experience at M&S.
✨Tip Number 3
Dress the part! Since you're applying for a role in fashion, make sure your outfit reflects your style and professionalism. Show them you can be a brand ambassador by looking the part while also being comfortable and confident.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Exeter
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Mention any relevant experience or interests that show you’re not just looking for a job, but you genuinely care about style and helping customers find the perfect outfit.
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience. We want to know how you've gone above and beyond for customers in the past. Share specific examples that demonstrate your ability to create a remarkable shopping experience!
Be Digital Savvy:Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know how it helped improve customer interactions or made your work easier.
Tailor Your Application:Take a moment to tailor your application to the job description. Use keywords from the listing and show us how your skills align with what we’re looking for. This will help your application stand out and show that you’ve done your homework!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your commitment to exceptional service will resonate well with the interviewers, as they value candidates who prioritise customer satisfaction.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any relevant digital tools or apps you've used in previous jobs. Mention how you can leverage technology to enhance the customer experience, especially with tools like the Sparks App.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be prepared to share instances where you've worked collaboratively with colleagues or adjusted to new challenges. This will show that you're not only a great fit for the team but also ready to roll your sleeves up when needed.
