At a Glance
- Tasks: Serve customers with style and efficiency in our Clothing & Home section.
- Company: Join M&S, a leader in fashion and customer service.
- Benefits: Flexible hours, inclusive culture, and opportunities for growth.
- Other info: Embrace a dynamic retail environment with a focus on inclusivity.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: Passion for fashion and strong communication skills.
All the details
Working Pattern
Thursday 17.00-2130
Saturday 1430-1900
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\'ll be a brand ambassador who\'s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\'t wait and enjoy every experience in our store. You\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant -Fashion, Home & Beauty -Enniskillen employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Customer Assistant in Enniskillen, you'll enjoy flexible working hours, comprehensive training, and opportunities for personal growth while being part of a team that values your contributions and fosters a supportive environment. Join us to not only enhance your career but also to make a meaningful impact in the community through outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant -Fashion, Home & Beauty -Enniskillen
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest fashion trends and products. This way, you can show off your passion for their stylish offerings and impress them with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Being ready to demonstrate your ability to provide exceptional service will set you apart.
✨Tip Number 3
Be flexible and adaptable! Retail can be unpredictable, so be prepared to discuss how you've handled changing situations in the past. Show that you're a team player who can roll with the punches.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools, just like we do at M&S.
We think you need these skills to ace Customer Assistant -Fashion, Home & Beauty -Enniskillen
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Mention any relevant experience or interests that show you’re excited about the products we offer at M&S.
Highlight Your Customer Service Skills:We want to know how you go above and beyond for customers. Share specific examples of how you've provided exceptional service in the past, as this is key to being a successful Customer Assistant.
Be Digital Savvy:Since being digitally confident is essential, mention any experience you have with digital tools or apps. This will show us that you can enhance the customer experience using our tech!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you started on your journey with M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion and knowledge, making you stand out as a candidate who truly understands the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology in previous jobs, share how it helped enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about your ability to work collaboratively and adapt to changing situations. Share examples of how you've supported colleagues or contributed to a positive team environment in the past.
