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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team, known for its commitment to quality and customer satisfaction.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be a fashion ambassador and help customers find their perfect style while gaining valuable retail experience.
- Qualifications: Passion for fashion, strong communication skills, and a commitment to excellent customer service.
- Other info: Dynamic retail environment with a focus on inclusion and diversity.
Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You’ll be a brand ambassador who’s ready to recommend our newest fashion items and ensure customers feel truly valued every time they shop with us.
Location: Croydon
Work Pattern
Week 1: Sunday 7:00–15:00, Monday 7:00–15:00, Tuesday 7:00–15:00, Thursday 7:00–15:00, Friday 7:00–15:00
Week 2: Monday 7:00–15:00, Tuesday 7:00–15:00, Wednesday 7:00–15:00, Friday 7:00–15:00, Saturday 7:00–15:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring shelves are stocked
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
- Build expert product knowledge to sell and recommend our products and services
- Receive training to utilise digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Attention to detail and commitment to excellent work
- Openness to feedback and ongoing improvement
- Accountability for planning and managing own workload
- Strong communication skills
- Adaptability to changing situations
- Ability to build positive relationships and listen well
- Good digital capability
Everyone’s Welcome
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to inclusion, diversity and equal opportunities and offer flexible working. If you require reasonable adjustments to any part of the recruitment process, please share your requirements with us when completing your application so we can provide a fair and transparent assessment.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Retail
We invite you to apply and become part of the team delivering great customer experiences in a fast-paced retail environment.
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Customer Assistant - Fashion Home & Beauty - Croydon employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion Home & Beauty - Croydon
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest collections and understand their values. This way, you can show off your passion for fashion and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to engage with customers and provide exceptional service. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Dress the part! Since you're applying for a fashion role, make sure your outfit reflects your style and aligns with M&S's aesthetic. It’s a great way to show that you understand the brand.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new roles that pop up in the future!
We think you need these skills to ace Customer Assistant - Fashion Home & Beauty - Croydon
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share any experiences or interests that highlight your style knowledge and enthusiasm for the latest trends. We want to see how you can be a brand ambassador for our products!
Customer Service is Key: Make sure to emphasise your customer service skills in your application. Talk about times you've gone above and beyond for customers, as this role is all about delivering exceptional service. We’re looking for those who truly value customer satisfaction!
Be Yourself: Don’t be afraid to let your personality come through in your writing. We appreciate authenticity and want to know what makes you unique. This helps us see how you’d fit into our team and connect with our customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion items and home products. Being able to discuss specific items and trends will show your passion for the brand and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the role of a Customer Assistant.
✨Practice Your Communication
Since strong communication skills are key for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
✨Embrace Feedback
During the interview, be open about your willingness to learn and adapt. Share instances where you've received feedback and how you've used it to improve your performance. This shows that you're committed to ongoing development, which is highly valued in a retail environment.