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- Tasks: Serve customers with style and efficiency in our Fashion, Home & Beauty section.
- Company: Join the iconic M&S team and be a fashion ambassador.
- Benefits: Flexible working hours, training, and a vibrant team culture.
- Why this job: Make a real impact by delivering exceptional customer experiences every day.
- Qualifications: Passion for fashion and strong communication skills required.
- Other info: Embrace diversity and grow your career in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
All the details
Work Pattern
Sunday 09:00-17:00
Friday 11:30-19:30
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you\’ll play a vital frontline role in delivering style advice and five-star service. This isn\’t just a retail job – it\’s a role for people who love pace, want to work hard and play their part in delivering our transformation.
We\’re looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products. You\’ll be a resilient and confident brand ambassador who\’s ready to serve our customers and sell our latest fashion items.
At M&S, our customers don\’t wait. You\’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and accelerate the move to the new M&S.
Efficiency and effectiveness are non-negotiable. You\’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being a team player is crucial. You\’ll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
Flexibility is vital. Retail moves fast – and you\’ll move faster. You\’ll adapt to where you\’re needed, when you\’re needed, always ready to meet the next challenge head-on.
This is the frontline of fashion retail – are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Bury St Edmunds employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Bury St Edmunds
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and culture. This way, you can show how your passion for fashion and customer service aligns perfectly with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when discussing your experience in customer service.
✨Tip Number 3
Dress the part! Since you're applying for a role in Fashion, Home & Beauty, make sure your outfit reflects your style and shows that you understand the latest trends. First impressions matter!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Bury St Edmunds
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for fashion, home, and beauty shine through in your application. We want to see how excited you are about our products and how you can help customers feel valued every time they shop with us.
Highlight Your Customer Service Skills: Make sure to emphasise any previous experience you have in customer service. We’re looking for individuals who can deliver remarkable service and go above and beyond to meet customer needs, so share those stories!
Be Digital Savvy: Since being digitally confident is essential, mention any experience you have with digital tools or apps. We want to know how you can use technology to enhance the shopping experience for our customers.
Tailor Your Application: Take the time to customise your application for this role. Use keywords from the job description and show us how your skills align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion and knowledge, making you stand out as a candidate who truly understands the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond for a customer, as this aligns perfectly with the role's focus on creating a remarkable shopping experience.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, be ready to discuss your experience with digital tools. If you’ve used apps or in-store devices before, share how they helped enhance customer experiences. This will show that you can adapt to the tech side of the role seamlessly.
✨Emphasise Teamwork and Flexibility
M&S values team players, so think of examples where you've worked well in a team or adapted to changing situations. Highlighting your ability to support colleagues and contribute to a positive store environment will resonate well with the interviewers.
