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- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
- Other info: Inclusive workplace with opportunities for growth and development.
All the details
Work Pattern
- Week 1: Tuesday 06:00 – 10:00; Thursday 06:00 – 10:00; Saturday 06:00 – 10:00
- Week 2: Tuesday 06:00 – 10:00; Thursday 06:00 – 10:00; Saturday 06:00 – 10:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait and enjoy every experience in our store. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Bristol Longwell Green RP employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Bristol Longwell Green RP
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your digital savvy! M&S is looking for candidates who are comfortable using digital tools. Brush up on your tech skills and be prepared to discuss how you've used technology to enhance customer experiences in previous roles.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so highlight your ability to adjust to changing situations. Share examples of how you've successfully navigated challenges in fast-paced environments to demonstrate that you're ready to roll with the punches.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Bristol Longwell Green RP
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for fashion, home, and beauty shine through! We want to see how excited you are about the products we offer and how you can be a brand ambassador for M&S.
Be Customer-Focused: Remember, our customers are at the heart of everything we do. Highlight any previous experience where you've gone above and beyond to provide exceptional service. We love candidates who put customers first!
Demonstrate Digital Confidence: Since being digitally savvy is key for this role, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the customer experience and make their shopping journey smoother.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. We appreciate candidates who take the time to align their experiences with what we're looking for!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with the expectations of a Customer Assistant at M&S.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any apps or systems you've used in previous jobs, and express your eagerness to learn M&S's specific tools like the Sparks App.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to talk about your experiences working in teams and how you've handled flexible work environments. Highlight your ability to support colleagues and contribute to a positive store atmosphere.