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- Tasks: Serve customers with style and help them find the perfect products.
- Company: Join M&S, a leading brand in fashion and home essentials.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Part-time role with opportunities for growth and development.
- Why this job: Be a fashion ambassador and make shopping an amazing experience.
- Qualifications: Passion for fashion and great customer service skills.
Customer Assistant – Fashion, Home & Beauty – Bristol Longwell Green RP
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\’ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Utilise digital tools and in-store devices to enhance the customer experience and ensure customers get the products they want when they need them
Work Pattern & Compensation
Typical shift pattern includes early morning hours across specified days. An unsocial premium of +£3.00 per hour is added only to hours worked between 22:00 and 06:00.
Key Capabilities
- High levels of customer service
- Attention to detail and commitment to delivering excellent work
- Open to and able to act on feedback
- Ability to plan and manage own workload efficiently
- Strong communication skills
- Adaptability to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Purpose
To deliver a great shopping experience for our customers, acting as the voice of the customer and helping us continually improve by championing our brilliant products.
Equality & Inclusion
Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and welcome flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements so we can ensure a fair and transparent process of assessment.
Requirements
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Retail
Note: This description focuses on responsibilities, qualifications and expectations for the Customer Assistant role in the Fashion, Home & Beauty department at Bristol Longwell Green. It may be followed by related postings and location-specific notices.
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Customer Assistant - Fashion, Home & Beauty - Bristol Longwell Green RP employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Bristol Longwell Green RP
✨Tip Number 1
Get to know the store inside out! Familiarise yourself with the latest fashion trends and products we offer. This way, when you chat with customers, you can confidently recommend items that suit their style.
✨Tip Number 2
Practice your communication skills! Engage with friends or family in mock customer interactions. The more comfortable you are talking about our products and services, the better you'll connect with customers on the shop floor.
✨Tip Number 3
Be proactive! Don’t wait for customers to approach you; take the initiative to greet them and ask if they need help. This shows you're eager to provide remarkable service and makes a great impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to keep in touch with you.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Bristol Longwell Green RP
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for fashion and customer service shine through! We want to see how excited you are about helping customers find the perfect products.
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. We’re looking for those standout moments where you’ve gone above and beyond for a customer!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to us quickly!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion and knowledge, making you stand out as a candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This will demonstrate your ability to create a remarkable shopping experience.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen to understand the needs of both the interviewer and future customers.
✨Be Ready for Role-Play Scenarios
You might be asked to role-play a customer interaction during the interview. Prepare by thinking about how you would engage with a customer looking for fashion advice. Show your adaptability and ability to build positive relationships through effective communication.