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For Companies At a Glance
- Tasks: Assist customers in our stylish Clothing & Home section and maintain store presentation.
- Company: Join M&S, a trusted brand known for quality fashion and exceptional service.
- Benefits: Enjoy flexible working options and a supportive, inclusive environment.
- Why this job: Be part of a dynamic team that values creativity and customer engagement.
- Qualifications: No specific experience required; just bring your passion for fashion and great communication skills.
- Other info: Full work pattern discussed at interview; perfect for students seeking part-time work.
Overview
All the details
Join our team at M&S as a Customer Assistant in our Fashion & Home, morning fill section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait and enjoy every experience in our store. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Work Pattern
- Monday: 06:00-14:00
- Wednesday: 06:00-14:00
- Thursday: 06:00-14:00
- Friday: 06:00-14:00
- Saturday: 06:00-14:00
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Bristol Cabot Circus employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Bristol Cabot Circus
✨Tip Number 1
Familiarise yourself with the latest fashion trends and M&S's product range. Being knowledgeable about what’s currently in style will help you engage with customers and make informed recommendations.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for engaging with customers effectively and handling various situations that may arise on the shop floor.
✨Tip Number 3
Show your enthusiasm for the brand during any interactions, whether in person or online. Demonstrating a genuine passion for M&S and its products can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss how you handle feedback and adapt to change. Highlighting your ability to learn and grow in a fast-paced retail environment will resonate well with the hiring team.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Bristol Cabot Circus
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and key capabilities required for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your experience in customer service. Provide specific examples of how you've engaged with customers, resolved issues, or contributed to a positive shopping experience in previous roles.
Highlight Adaptability: Mention instances where you've successfully adapted to changing situations or feedback. This is crucial for the role, as it shows you can handle the dynamic environment of a retail setting.
Express Passion for Fashion: Convey your enthusiasm for fashion, home, and beauty products. Share any relevant experiences or interests that demonstrate your passion for the industry, which will resonate well with Marks & Spencer's brand values.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and the products offered by M&S. Share any personal experiences or knowledge about current trends that demonstrate your genuine interest in the industry.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to meet a customer's needs, as this role heavily focuses on delivering remarkable service.
✨Be Ready to Discuss Sales Targets
Understand the importance of sales targets in retail. Be prepared to discuss how you would approach meeting these targets and share any relevant experiences where you successfully contributed to sales goals.
✨Emphasise Adaptability and Teamwork
The ability to adapt to changing situations is crucial in retail. Share examples of how you've worked effectively in a team and adapted to new challenges, showcasing your flexibility and collaborative spirit.
