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For Companies At a Glance
- Tasks: Assist customers in Clothing & Home, providing exceptional service and product recommendations.
- Company: Join M&S, a leading retailer known for stylish products and a commitment to customer satisfaction.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values inclusivity and offers a chance to make an impact.
- Qualifications: No specific experience required; just bring your passion for fashion and great communication skills.
- Other info: M&S promotes a diverse workplace and welcomes applicants needing adjustments during the recruitment process.
Overview
Work Pattern
- Friday 10:00-19:00
- Saturday 10:00-19:00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who is ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\’t wait; you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role, ensuring that our customers don\’t wait and enjoy every experience in our store. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Brentwood employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Brentwood
✨Tip Number 1
Familiarise yourself with M&S's latest fashion trends and product offerings. Being knowledgeable about their current collections will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer interactions confidently and ensure you can provide exceptional service.
✨Tip Number 3
Showcase your digital skills by exploring M&S's online platforms, such as the Sparks App. Understanding how these tools work will enable you to assist customers more effectively and enhance their shopping experience.
✨Tip Number 4
Emphasise your adaptability during the interview process. Be ready to discuss examples of how you've successfully managed changing situations in previous roles, highlighting your flexibility and teamwork skills.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Brentwood
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion: Express your enthusiasm for fashion, home, and beauty in your application. Mention any relevant experience or personal interests that demonstrate your passion for the products M&S offers.
Highlight Customer Service Skills: Emphasise your customer service experience. Provide examples of how you've gone above and beyond to ensure customer satisfaction, as this is a crucial aspect of the role.
Demonstrate Digital Confidence: Mention any experience you have with digital tools or apps, especially if you've used them in a retail context. This will show that you're ready to utilise M&S's digital resources to enhance the customer experience.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and customer service during the interview. Share examples of how you've helped customers find the perfect outfit or product, as this aligns with the role's focus on being a brand ambassador.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this position, be prepared to discuss your experience with digital tools. Mention any apps or devices you've used in previous roles to enhance customer experiences, showing that you're ready to utilise M&S's Sparks App and other in-store technology.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing situations. Provide examples of how you've supported colleagues in busy environments or taken on different roles when needed, showcasing your commitment to creating an inclusive store atmosphere.
✨Prepare for Customer Engagement Scenarios
Think about potential customer scenarios you might encounter and how you would handle them. Be ready to demonstrate your proactive approach to engaging with customers, understanding their needs, and providing remarkable service throughout their shopping experience.