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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team, known for its commitment to quality and inclusivity.
- Benefits: Flexible working hours, training opportunities, and a vibrant team environment.
- Why this job: Be a fashion ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion, strong communication skills, and a team player attitude.
- Other info: Embrace a dynamic retail environment with opportunities for personal growth.
Work Pattern
- Week 1: Sunday 09:30-17:30; Tuesday 10:30-18:30; Wednesday 10:30-18:30; Friday 10:30-18:30
- Week 2: Tuesday 10:30-18:30; Wednesday 10:30-18:30; Friday 10:30-18:30; Saturday 11:30-19:30
Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\\\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\\\’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\\\’ll be a brand ambassador who\\\’s ready to recommend our newest fashion items. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\\\’t wait, you\\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\\\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\\\’t wait and enjoy every experience in our store. You\\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\\\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty - Braintree Village Outlet employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Braintree Village Outlet
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest collections and understand their values. This way, you can show off your passion for fashion and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd go above and beyond for a customer. M&S loves team players who can adapt and make every shopping experience memorable.
✨Tip Number 3
Be ready to showcase your digital savvy! Familiarise yourself with tools like the Sparks App. Highlighting your comfort with technology will show that you're ready to enhance the customer experience in-store.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S family and ready to make an impact!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Braintree Village Outlet
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for fashion and customer service shine through. We want to see that you're excited about the role and ready to be a brand ambassador for M&S!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who can connect their background to what we do at M&S.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your commitment to exceptional service will resonate well with the interviewers, as they value candidates who prioritise customer satisfaction.
✨Demonstrate Digital Confidence
Since being digitally savvy is essential for this role, be ready to discuss any experience you have with digital tools or apps. Mention how you've used technology to enhance customer experiences in previous roles, which will align perfectly with M&S's expectations.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be prepared to share instances where you've worked collaboratively with colleagues or adjusted to new challenges in a retail environment. This will show that you're ready to contribute positively to their inclusive store culture.