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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain store presentation.
- Company: Join Marks & Spencer, a leader in retail innovation and sustainability.
- Benefits: Enjoy flexible working options and comprehensive training.
- Why this job: Be the face of a brand that values inclusivity and customer experience.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: We welcome diverse applicants and support reasonable adjustments during recruitment.
Working Pattern
Week 1
- SUN 0600-1000
- TUE 0600-1000
- THU 0600-1000
- SAT 0600-1000
Week 2
- SUN 0600-1000
- MON 0600-1000
- WED 0600-1000
- FRI 0600-1000
- SAT 0600-1000
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
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Customer Assistant - Fashion, Home & Beauty - Bluewater employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Bluewater
✨Tip Number 1
Familiarise yourself with the latest trends in fashion, home, and beauty. This knowledge will help you engage with customers more effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer interactions confidently and showcase your ability to deliver remarkable service.
✨Tip Number 3
Research Marks & Spencer's values and their commitment to inclusion and diversity. Being able to discuss how you align with these values can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the role and the company. This demonstrates your enthusiasm and helps you build a rapport with the interviewer.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Bluewater
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and accountabilities. Tailor your application to highlight how your skills and experiences align with delivering excellent customer service and product knowledge.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service. Use specific examples that demonstrate your ability to engage with customers and meet sales targets.
Highlight Soft Skills: The role requires strong communication skills and adaptability. Make sure to mention instances where you've successfully built relationships with customers or adapted to changing situations in your previous roles.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work at Marks & Spencer and how you can contribute to their mission of providing a great shopping experience.
How to prepare for a job interview at Marks and Spencer
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering excellent customer service, be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to engage with customers and understand their needs.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the company, especially in fashion, home, and beauty. During the interview, express your enthusiasm for these products and how you would recommend them to customers.
✨Emphasise Adaptability
The job requires adaptability to changing situations. Be ready to discuss times when you've successfully adjusted to new challenges or changes in a work environment, showcasing your flexibility.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.