At a Glance
- Tasks: Serve customers and promote stylish products in a vibrant store environment.
- Company: Join the iconic M&S team in Bath, known for exceptional service.
- Benefits: Flexible working hours, inclusive culture, and training opportunities.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Be a brand ambassador and make every customer's shopping experience memorable.
- Qualifications: Strong customer service skills and a passion for fashion and beauty.
Work Pattern
- WEEK 1: Tuesday 10:00 - 18:00; Wednesday 10:00 - 18:00; Thursday 10:00 - 18:00; Saturday 11:00 - 19:00
- WEEK 2: Tuesday 10:00 - 18:00; Wednesday 10:00 - 18:00; Thursday 10:00 - 18:00; Saturday 11:00 - 19:00
Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\\\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\\\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\\\'ll be a brand ambassador who\\\'s ready to recommend our newest fashion items. Through remarkable service you\\\'ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\\\'t wait; you\\\'ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\\\'ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role, ensuring that our customers don\\\'t wait and enjoy every experience in our store. You\\\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\\\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion Home Beauty - Bath employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Bath. Our commitment to inclusivity and employee development ensures that every team member feels valued and empowered to grow, while our focus on customer service excellence allows you to make a meaningful impact every day. Join us to be part of a supportive community that champions both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion Home Beauty - Bath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their stylish world.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in the store. Role-play scenarios with friends or family to get comfortable with making recommendations and delivering exceptional service. Remember, it’s all about making customers feel valued!
✨Tip Number 3
Be ready to showcase your adaptability! M&S values flexibility, so be prepared to discuss times when you've successfully adapted to changing situations. Share examples that highlight your teamwork and communication skills, as these are key for a Customer Assistant role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there. Don’t forget to follow up after applying; a quick email can show your enthusiasm and keep you on their radar!
We think you need these skills to ace Customer Assistant - Fashion Home Beauty - Bath
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion and beauty shine through! Share any relevant experiences or interests that show you’re not just looking for a job, but you genuinely care about the products we offer.
Highlight Customer Service Skills:Make sure to emphasise your customer service experience. We want to see how you've gone above and beyond to make customers feel valued in previous roles. Use specific examples to illustrate your commitment to exceptional service!
Be Yourself:We’re all about creating an inclusive environment, so don’t be afraid to let your personality come through in your application. Authenticity is key, and we want to know what makes you unique and how you can contribute to our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy, and you’ll get all the latest updates on your application status. Plus, it shows you’re serious about joining our M&S family!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Familiarise yourself with the latest trends in fashion, home, and beauty products. Being able to discuss specific items and their features will show your passion and expertise, making you a standout candidate.
✨Practice Customer Engagement
Think of scenarios where you might need to engage with customers. Prepare responses for common questions or concerns they might have. This will help you demonstrate your ability to provide exceptional service during the interview.
✨Showcase Your Flexibility
Be ready to discuss how you've adapted to changing situations in previous roles. Highlighting your flexibility will reassure the interviewer that you can handle the dynamic environment of a retail store.
✨Emphasise Teamwork
Prepare examples of how you've worked effectively in a team. M&S values collaboration, so sharing your experiences of supporting colleagues and contributing to a positive work environment will resonate well.
