At a Glance
- Tasks: Deliver exceptional customer service and promote stylish products in our Clothing & Home section.
- Company: Join the iconic M&S team, known for its commitment to quality and inclusivity.
- Benefits: Flexible working hours, training opportunities, and a vibrant team environment.
- Other info: Embrace a dynamic retail environment with opportunities for personal growth.
- Why this job: Be a fashion ambassador and make a real impact on customers' shopping experiences.
- Qualifications: Passion for fashion, strong communication skills, and a team player attitude.
Summary
Customer Assistant - Fashion, Home & Beauty - Bath
All the details
Customer Assistant - Fashion, Home & Beauty - Bath
Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\'ll be a brand ambassador who\'s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\'t wait and enjoy every experience in our store. You\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Rate of Pay
£12.60 per hour
Work Pattern
Week 1:
- Wednesday 07:00-15:00
- Thursday 07:00-15:00
- Friday 07:00-15:00
- Saturday 12:00-20:00
Week 2:
- Monday 07:00-15:00
- Tuesday 07:00-15:00
- Thursday 12:00-20:00
- Friday 07:00-15:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Job Description
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
Inclusion & Equal Opportunities
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion, Home & Beauty - Bath employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Customer Assistant in Bath, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a team that values your contributions while delivering outstanding customer service. With a commitment to sustainability and innovation, working with us means being at the forefront of a retail revolution, where your efforts directly impact our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Bath
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest fashion trends and products. This way, you can show off your passion for their offerings and how you can help customers find exactly what they need.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Being prepared will help you shine during the interview and demonstrate your commitment to exceptional service.
✨Tip Number 3
Show your flexibility! M&S values adaptability, so be ready to discuss times when you've successfully adjusted to changing situations. Highlighting your ability to roll with the punches will make you a standout candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital tools that are key to the role.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Bath
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Mention any relevant experience or interests that show you’re not just a customer assistant, but a true fashion enthusiast ready to help others find their style.
Highlight Your Customer Service Skills:We want to know how you go above and beyond for customers. Share specific examples of times you've provided exceptional service or resolved issues effectively. This will show us you're the perfect fit for our team!
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. If you’ve used similar technology in previous roles, let us know how it helped enhance the customer experience!
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the listing and demonstrate how your skills align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the role and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what M&S values in their Customer Assistants.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you're familiar with similar systems, mention how you used them to enhance customer experiences in previous jobs.
✨Emphasise Teamwork and Flexibility
M&S is looking for team players who can adapt to changing situations. Prepare to talk about how you've worked effectively in teams and how you've handled unexpected challenges in a retail environment. This will show that you're ready to roll your sleeves up and contribute positively to the store.
