At a Glance
- Tasks: Serve customers with style and keep our store looking fabulous.
- Company: Join the iconic Marks and Spencer team in Aberystwyth.
- Benefits: Flexible hours, great team culture, and employee discounts.
- Other info: Perfect entry-level role with opportunities for growth in retail.
- Why this job: Be a fashion ambassador and make every shopping experience special.
- Qualifications: Passion for fashion and excellent customer service skills.
All the details
Work Pattern
Week 1
Wednesdays 16:00-20:00
Thursdays 16:00-20:00
Friday 16:00-20:00
Saturdays 06:00-15:00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\'ll be a brand ambassador who\'s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\'t wait and enjoy every experience in our store. You\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Fashion, Home & Beauty - Aberystwyth employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a vibrant work culture where customer service excellence is at the heart of everything we do. As a Customer Assistant in Aberystwyth, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to be part of a team that values diversity and inclusion. With a commitment to sustainability and innovation, M&S provides a rewarding environment for those passionate about fashion and customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty - Aberystwyth
✨Tip Number 1
Get to know the brand! Before your interview, dive into Marks and Spencer's latest collections and understand their values. This way, you can show off your passion for fashion and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers. Role-play with a friend or family member to get comfortable with making recommendations and handling queries.
✨Tip Number 3
Be ready to showcase your adaptability! Retail can be unpredictable, so prepare examples of how you've successfully managed changing situations in the past. This will highlight your ability to thrive in a dynamic environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the M&S team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty - Aberystwyth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for fashion, home, and beauty shine through! We want to see how excited you are about the products we offer and how you can contribute to our team.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Customer-Focused:In your application, emphasise your commitment to exceptional customer service. Share examples of how you've gone above and beyond for customers in the past – we’re all about making our shoppers feel valued!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fabulous team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with Marks and Spencer's latest fashion, home, and beauty products. Being able to discuss specific items and trends will show your passion for the brand and help you stand out as a knowledgeable candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with the role's focus on remarkable service.
✨Demonstrate Adaptability
The retail environment can change quickly, so be ready to discuss how you've adapted to new situations in the past. Highlight your ability to handle feedback and adjust your approach, which is crucial for success in a dynamic setting like M&S.
✨Engage with Enthusiasm
During the interview, show your excitement for the role and the brand. Engage with the interviewer by asking questions about the team and store culture. This not only demonstrates your interest but also helps you assess if it's the right fit for you.
