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- Tasks: Assist customers in Fashion, Home & Beauty while promoting stylish products.
- Company: Join M&S, a leading retailer known for quality and exceptional service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: No specific experience required, just a passion for fashion and great customer service.
- Other info: M&S values diversity and offers inclusive recruitment processes.
All the details
Work Pattern
Week 1
Sunday 11:00-17:00
Tuesday 12:00-18:00
Thursday 16:00-22:00
Friday 12:00-18:00
Week 2
Monday 12:00-18:00
Tuesday 12:00-18:00
Thursday 12:00-18:00
Friday 14:00-20:00
Join our team at M&S as a Customer Assistant in Fashion, Home & Beauty where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait and enjoy every experience in our store. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Fashion, Home & Beauty employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Fashion, Home & Beauty
✨Tip Number 1
Familiarise yourself with M&S's latest fashion, home, and beauty products. Being knowledgeable about the current trends and offerings will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your digital skills by being prepared to discuss how you've used technology in previous roles. Mention any experience with apps or digital tools that enhance customer service, as this is crucial for the role.
✨Tip Number 3
Emphasise your ability to work as part of a team. Think of examples where you've collaborated with colleagues to improve customer experiences or meet sales targets, as teamwork is essential at M&S.
✨Tip Number 4
Be ready to discuss your flexibility in working hours and adapting to different roles within the store. Highlight any past experiences where you've successfully managed changing demands in a retail environment.
We think you need these skills to ace Customer Assistant - Fashion, Home & Beauty
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Passion: Express your enthusiasm for fashion, home, and beauty in your application. Mention any relevant experience or personal interests that demonstrate your passion for the industry and customer service.
Highlight Digital Skills: Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or apps, especially those related to retail or customer service.
Emphasise Teamwork and Flexibility: Discuss your ability to work as part of a team and adapt to changing situations. Provide examples of how you've successfully collaborated with others in previous roles or how you've handled dynamic work environments.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion, home, and beauty during the interview. Share examples of how you stay updated with trends and how you can recommend products that resonate with customers.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous customer service experiences. Highlight specific instances where you went above and beyond to ensure customer satisfaction, as this role heavily focuses on delivering exceptional service.
✨Be Digitally Savvy
Familiarise yourself with digital tools and apps that enhance customer experience. Be ready to discuss how you would use technology, like the Sparks App, to assist customers effectively in-store.
✨Emphasise Teamwork and Flexibility
Illustrate your ability to work well in a team and adapt to changing situations. Share examples of how you've collaborated with colleagues in the past and how you can contribute to creating an inclusive store environment.
