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- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Competitive pay, flexible hours, and a supportive work environment.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 13 - 16 £ per hour.
Join our team at M&S as a Customer Assistant in our Foods section, where you will become a champion of our high-quality products, great value offers, and excellent customer service. We are seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You will be a brand ambassador who is ready to recommend our newest Food products. Through remarkable service, you will make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait; you will be ready to roll your sleeves up, work hard, and go above and beyond every day. Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You will take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Work Pattern
- Week 1
- Sunday: 06:00 - 12:00
- Monday: 04:00 - 10:00
- Wednesday: 04:00 - 10:00
- Monday: 04:00 - 10:00
- Tuesday: 04:00 - 10:00
- Saturday: 04:00 - 10:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00. This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We will give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (Early Morning) - Food - Waterlooville Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (Early Morning) - Food - Waterlooville Simply Food
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with the latest food offerings and promotions. This way, when you chat with customers, you can confidently recommend items and show off your product knowledge.
✨Tip Number 2
Practice your customer service skills! Think about how you can make every customer's experience remarkable. Whether it's a friendly greeting or helping them find what they need, showing genuine care goes a long way.
✨Tip Number 3
Be ready to adapt! Retail can be unpredictable, so being flexible and open to change is key. Show that you're willing to jump in wherever needed, whether it’s stocking shelves or assisting at the checkout.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at M&S.
We think you need these skills to ace Customer Assistant (Early Morning) - Food - Waterlooville Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about the role. We want to see that you're genuinely enthusiastic about being a brand ambassador.
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service in your application. Use examples from previous roles where you've gone above and beyond for customers. We’re looking for those who put customers first, so show us how you do that!
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar technology before, let us know! We want to see that you're ready to enhance the customer experience with your tech skills.
Tailor Your Application: Take a moment to tailor your application specifically for this role at M&S. Refer to the job description and align your skills and experiences with what we’re looking for. It shows us that you’ve done your homework and are genuinely interested in joining our team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance customer experiences in your previous roles.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about how you’ve worked effectively in teams. Highlight your adaptability by sharing instances where you successfully adjusted to changing situations or took on different responsibilities.
