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- Tasks: Deliver exceptional customer service and keep the store looking great during the festive season.
- Company: Join Marks & Spencer, a leader in retail with a commitment to inclusivity.
- Benefits: Earn a competitive wage plus an extra £3 per hour for night shifts.
- Why this job: Be the face of M&S and make a real difference this Christmas!
- Qualifications: Must be 18 or over; strong communication and customer service skills are essential.
- Other info: Flexible working options available; training provided for all digital tools.
Overview
All the details
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Working Pattern
Due to the work pattern for this role, we cannot consider applications from candidates below the age of 18.
Unsocial Hours Premium of £3 per hour for hours worked between 2200 – 0600
WEEK ONE
- SUN 2100-0700
- MON 2100-0700
Week Two
- FRI 2100-0700
- SAT 2100-0700
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Training will be provided to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Christmas - Through The Nights Food - Longbridge employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Christmas - Through The Nights Food - Longbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for, especially around customer service and inclusivity. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, as these are key for the Customer Assistant role.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Marks & Spencer values authenticity, so don’t be afraid to share your experiences and how you can contribute to creating a remarkable shopping experience for customers.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Marks & Spencer careers page. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining the team.
We think you need these skills to ace Customer Assistant - Christmas - Through The Nights Food - Longbridge
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your passion for customer service in your application. We want to see how you put customers first and how you can contribute to creating a fantastic shopping experience.
Be Specific About Your Skills: When listing your skills, be specific about your experience with digital tools and communication. We love candidates who can adapt and use technology to enhance customer interactions.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the responsibilities and capabilities mentioned in the job description. Show us why you’re the perfect fit for this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products that the company offers. Being able to discuss specific items and their benefits will show your enthusiasm and readiness to engage with customers.
✨Customer-Centric Mindset
Prepare examples from your past experiences where you prioritised customer needs over tasks. This role is all about delivering a great shopping experience, so demonstrating your commitment to customer service will set you apart.
✨Practice Active Listening
During the interview, showcase your listening skills by responding thoughtfully to questions. This not only reflects your ability to build positive relationships but also shows that you value feedback and are adaptable to changing situations.
✨Show Your Flexibility
Be ready to discuss how you can manage your workload efficiently, especially during unsocial hours. Highlight any previous experience working flexible hours or in fast-paced environments to demonstrate your adaptability.