At a Glance
- Tasks: Serve delicious hot food and provide excellent customer service.
- Company: Join M&S, a leading retailer with a passion for food.
- Benefits: Flexible working hours, training, and a supportive team environment.
- Other info: Opportunity to grow in a diverse and inclusive workplace.
- Why this job: Be part of a vibrant team and make customers smile every day.
- Qualifications: Must be 18+, with a love for food and great communication skills.
Overview
Join our team at M&S as a Customer Assistant on our exciting new Hot Food counters, where you’ll serve delicious, freshly prepared hot food to our customers in our larger stores. We’re seeking passionate individuals who take pride in providing excellent customer service and have a love for food.
This role involves operating mechanical equipment as relevant to the job role. Please note this role is restricted to applicants aged 18 and over to comply with health and safety legislation.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Requirements & Benefits
Seniority level: Entry level
Employment type: Part-time
Job function: Other • Industries: Retail
Equal Opportunity
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Chicken Hot hold - Stratford City London employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where customer service excellence is at the heart of everything we do. As a Customer Assistant in our Stratford City location, you'll enjoy flexible working hours, comprehensive training, and opportunities for personal growth within a supportive team environment, all while serving delicious, freshly prepared food to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Chicken Hot hold - Stratford City London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your ability to engage with customers and provide excellent service will set you apart.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look presentable and professional. It shows that you take the opportunity seriously and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This way, we can keep track of your progress and get you into the right role faster.
We think you need these skills to ace Customer Assistant - Chicken Hot hold - Stratford City London
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Mention any relevant experiences or interests that show you’re excited about working with delicious hot food and serving customers.
Highlight Your Customer Service Skills:We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of times you provided excellent service or resolved issues, as this will help us see your commitment to customer satisfaction.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. This makes it easier for us to understand your skills and experiences without getting lost in unnecessary details.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Familiarise yourself with M&S and their Hot Food counters. Understand the products they offer and be ready to discuss your favourite items. This shows your passion for food and helps you connect with the interviewers.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about delivering remarkable service.
✨Show Your Adaptability
Be ready to discuss how you've handled changing situations or feedback in previous roles. M&S values adaptability, so share specific instances where you successfully adjusted to new challenges.
✨Ask Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows your interest and engagement with the position.
