At a Glance
- Tasks: Serve customers, promote café menu, and maintain high standards of hygiene.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Enjoy flexible working hours and comprehensive training in digital tools.
- Other info: We welcome diverse applicants and support reasonable adjustments during recruitment.
- Why this job: Be part of a dynamic team that values customer experience and personal growth.
- Qualifications: No specific experience required; just bring your passion for food and great service.
All the details
Work Pattern
Sunday 12:00-16:00
Monday 10:00-14:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our café, where you\'ll become a champion of our delightful food and drink offerings, offers, and services. We\'re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You’ll be a brand ambassador who\'s ready to recommend and promote our delicious café menu. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Being digitally confident is essential. You’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficientlyStrong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Cafe - Winchester employer: Marks and Spencer
At M&S, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued. As a Customer Assistant in our café in Winchester, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a forward-thinking company that champions sustainability and innovation. Join us to not only enhance your skills but also to contribute to a delightful customer experience in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Winchester
✨Tip Number 1
Familiarise yourself with the latest food and drink trends before your interview. Being able to discuss popular items or new offerings will show your passion for the café environment and impress your potential employers.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock café setting. This will help you feel more confident in recommending products and providing exceptional service during your actual role.
✨Tip Number 3
Demonstrate your digital confidence by exploring various digital tools and apps related to retail and customer service. Being well-versed in these technologies will make you stand out as a candidate who can enhance the customer experience.
✨Tip Number 4
Show your flexibility by being prepared to discuss how you've adapted to changing situations in previous roles. Highlighting your ability to work across different areas of a store will align perfectly with what M&S is looking for.
We think you need these skills to ace Customer Assistant - Cafe - Winchester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience in customer service and any knowledge of food and drink trends.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job. Emphasise your customer service skills, digital confidence, and ability to work as part of a team, as these are crucial for this role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your enthusiasm for the café environment. Mention specific examples of how you've delivered excellent service in the past and how you can contribute to the team at M&S.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Customer Assistant.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food and Drink
Make sure to express your enthusiasm for food and drink trends during the interview. Share any personal experiences or knowledge you have about the café menu, as this will demonstrate your commitment to being a brand ambassador.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to ensure customers felt valued, as this aligns with the role's focus on remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any relevant technology you've used in previous jobs, especially if it relates to enhancing customer experiences.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your ability to work as part of a team and adapt to changing situations. Share examples of how you've supported colleagues and contributed to a positive work environment, which is crucial for creating an inclusive café atmosphere.
