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For Companies At a Glance
- Tasks: Serve customers with a smile and promote our delicious café menu.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, inclusive culture, and training on digital tools.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for food, great communication skills, and a team player attitude.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
Work Pattern
Sunday 10:00-14:00
Monday 10:00-14:00
Tuesday 10:00-14:00
Wednesday 10:00-14:00
Thursday 10:00-14:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You\’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
· Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
· Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
· At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
· Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
· Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Cafe - Westwood Cross employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Westwood Cross
✨Tip Number 1
Get to know the café scene! Brush up on the latest food and drink trends before your interview. This way, you can impress them with your knowledge and show you're genuinely passionate about what they offer.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle tricky situations. Being able to demonstrate your ability to provide remarkable service will set you apart.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with digital tools and how they enhance customer experiences. Mentioning your comfort with technology during the interview will highlight your adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen to be part of the M&S team right from the start!
We think you need these skills to ace Customer Assistant - Cafe - Westwood Cross
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for food and drink shine through! We want to see how much you love sharing your knowledge about the latest trends with customers.
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or platforms. Show us how you can enhance the customer experience using tech!
Highlight Team Spirit: We’re all about teamwork here at M&S, so make sure to include examples of how you've worked well with others in the past. We want to know how you contribute to a positive café environment!
Tailor Your Application: Take a moment to read the job description carefully and tailor your application to match. Use similar language and highlight relevant experiences that align with what we’re looking for!
How to prepare for a job interview at Marks and Spencer
✨Know Your Menu
Before the interview, take some time to familiarise yourself with M&S's café menu. Understand the key offerings and any current promotions. This will not only show your enthusiasm for the role but also help you answer questions about product recommendations confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to creating a great shopping experience.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on your knowledge of digital tools and how they enhance customer experiences. Be ready to discuss how you’ve used technology in previous jobs to improve service or efficiency.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to talk about your experiences working in teams and how you’ve handled shifts in responsibilities. Highlight your willingness to support colleagues and contribute to a positive café environment.
