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For Companies At a Glance
- Tasks: Serve customers, promote café menu, and maintain high standards of hygiene.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Enjoy flexible working hours and comprehensive training in digital tools.
- Why this job: Be part of a dynamic team that values customer experience and teamwork.
- Qualifications: No specific qualifications required; just a passion for great service!
- Other info: Opportunities for growth in a supportive and inclusive environment.
All the details
Work Pattern
Week 1
Sunday 10:00-19:00
Friday 15:30-19:30
Saturday 10:30-19:30
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend and promote our delicious café menu. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Being digitally confident is essential. You\’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait while maintaining high standards in food safety and hygiene consistently. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Cafe - Watford employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Watford
✨Tip Number 1
Familiarise yourself with the latest food and drink trends before your interview. Being able to discuss popular items or new offerings will show your passion for the café environment and impress your potential employers.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock café setting. This will help you feel more confident in recommending products and providing exceptional service during your interview.
✨Tip Number 3
Demonstrate your digital confidence by exploring various digital tools and apps related to retail and customer service. Being able to discuss how you would use these tools to enhance the customer experience can set you apart from other candidates.
✨Tip Number 4
Show your flexibility by being prepared to discuss how you can adapt to different roles within the café. Highlight any previous experiences where you've successfully managed changing demands, as this is crucial for the role.
We think you need these skills to ace Customer Assistant - Cafe - Watford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and resolved issues effectively.
Highlight Digital Competence: Since being digitally confident is essential for this role, mention any experience you have with digital tools or technology. This could include using point-of-sale systems, digital menus, or any relevant software.
Express Teamwork and Flexibility: Illustrate your ability to work as part of a team and adapt to changing situations. Share examples of how you've collaborated with colleagues and adjusted to meet the demands of a busy retail environment.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food and Drink
Make sure to express your enthusiasm for food and drink trends during the interview. Share any personal experiences or knowledge you have about the café menu, as this will demonstrate your commitment to being a brand ambassador.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to ensure customers felt valued, as this aligns with the role's focus on remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any relevant technology you've used in previous jobs, especially if it relates to enhancing customer experiences.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your ability to work as part of a team and adapt to changing situations. Share examples of how you've supported colleagues in the past and how you can contribute to creating an inclusive café environment.