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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our delicious food and drink offerings.
- Company: Join the vibrant M&S team at The Stadium Milton Keynes.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic café environment and connect with customers daily.
- Qualifications: Passion for food, great communication skills, and a positive attitude.
- Other info: Perfect for students looking to gain experience in a fast-paced setting.
Overview
Cafe Customer Assistant
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
Work Pattern
- Week 1: Sunday 09:00 – 17:00; Tuesday 09:30 – 17:30; Thursday 09:30 – 17:30; Friday 09:30 – 17:30
- Week 2: Tuesday 09:30 – 17:30; Wednesday 09:30 – 17:30; Friday 09:30 – 17:30; Saturday 09:30 – 17:30
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\\\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
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Customer Assistant - Cafe - The Stadium Milton Keynes employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - The Stadium Milton Keynes
✨Tip Number 1
Get to know the café scene! Brush up on the latest food and drink trends so you can chat confidently with customers. It’s all about making that connection and showing you’re passionate about what you’re serving.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. Remember, it’s about putting them first and creating a great experience every time.
✨Tip Number 3
Be proactive! Think about how you can contribute to the team and improve processes. Show that you’re eager to learn and adapt, which is key in a fast-paced environment like a café.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for in a Customer Assistant.
We think you need these skills to ace Customer Assistant - Cafe - The Stadium Milton Keynes
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for food and drink shine through! We love candidates who are excited about our offerings and can share that passion with customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experience in customer service or knowledge of food trends – it’ll make you stand out!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points are easy to understand. This shows us you can communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Make sure you brush up on the latest food and drink trends before your interview. Being able to chat confidently about M&S's offerings will show that you're genuinely interested and knowledgeable, which is a big plus!
✨Show Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about creating a great shopping experience.
✨Be Ready to Engage
During the interview, be prepared to demonstrate how you would proactively engage with customers. Think of ways to ask questions that help you understand their needs and how you can recommend products effectively.
✨Ask Questions
Don’t forget to prepare some questions to ask at the end of your interview. This shows your interest in the role and helps you understand how you can contribute to the team and the store’s success.