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For Companies At a Glance
- Tasks: Serve customers with passion and promote our delicious café menu.
- Company: Join M&S, a leader in the retail industry with a focus on inclusivity.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
- Other info: Join us in revolutionising retail while enjoying a dynamic and inclusive workplace.
All the details
Working Pattern
Monday – 12:00-16:00
Tuesday – 12:00-16:00
Thursday – 12:00-16:00
Saturday – 12:00-16:00
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend and promote our delicious café menu. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Being digitally confident is essential. You\’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait while maintaining high standards in food safety and hygiene consistently. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Cafe - Stirling employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Stirling
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with the latest food and drink trends so you can chat confidently with customers. This will not only impress them but also show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your customer service skills! Engage with friends or family as if they were customers, and focus on being friendly and helpful. Remember, it’s all about making them feel valued and ensuring they have a great experience.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with any digital tools or devices you might use in the café. Being tech-savvy will help you stand out and make the customer experience smoother.
✨Tip Number 4
Be flexible and ready to adapt! Retail can be unpredictable, so practice being adaptable in different situations. This will show potential employers that you can handle whatever comes your way, making you a valuable team player.
We think you need these skills to ace Customer Assistant - Cafe - Stirling
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and drink shine through! We want to see how much you love sharing your knowledge with customers, so don’t hold back on expressing your passion.
Be Digital Savvy: Since being digitally confident is key for this role, make sure to highlight any experience you have with digital tools or technology. We’re looking for team members who can easily adapt to using our digital menus and in-store devices.
Tailor Your Application: Take a moment to read the job description carefully and tailor your application to match. Use keywords from the description to show us that you understand what we’re looking for in a Customer Assistant.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Menu
Familiarise yourself with the café menu and any current promotions. Being able to discuss your favourite items and recommend them confidently will show your passion for the role and impress the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what they’re looking for in a Customer Assistant.
✨Be Digitally Savvy
Brush up on your digital skills, especially if you have experience with digital menus or in-store devices. Be ready to discuss how you can use these tools to enhance the customer experience, as being digitally confident is essential for this role.
✨Emphasise Teamwork and Flexibility
Think of examples that demonstrate your ability to work well in a team and adapt to changing situations. Highlighting your flexibility and willingness to support colleagues will resonate well with the interviewers, as teamwork is crucial in their café environment.