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- Tasks: Serve customers with a smile and promote our delicious café menu.
- Company: Join the vibrant team at M&S, a leader in food and retail.
- Benefits: Flexible hours, great team environment, and opportunities for growth.
- Why this job: Be part of a fun café atmosphere while enhancing customer experiences.
- Qualifications: Passion for food, digital confidence, and teamwork skills.
- Other info: Perfect for students looking for part-time work with a dynamic team.
Customer Assistant – Cafe – Stane Park Colchester
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Work Pattern:
Monday: 09.00 – 14.00
Tuesday: 09.00 – 14.00
Friday: 09.00 – 14.00
Saturday: 09.00 – 14.00
Purpose:
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities:
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience:
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Marks and Spencer is an equal opportunities employer.
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Customer Assistant - Cafe - Stane Park Colchester employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Stane Park Colchester
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with the latest food and drink trends so you can chat confidently with customers. This will not only impress them but also show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your digital skills! Since being digitally confident is key, make sure you’re comfortable using all the digital tools available. This will help you enhance the customer experience and ensure you’re ready to assist when needed.
✨Tip Number 3
Show off your team spirit! Being a great team player is crucial, so be ready to support your colleagues and create an inclusive environment. A positive attitude goes a long way in making the café a welcoming place for everyone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining the M&S family. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Customer Assistant - Cafe - Stane Park Colchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and drink shine through! We want to see how much you love sharing your knowledge with customers, so don’t hold back on expressing your passion.
Be Digital Savvy: Since being digitally confident is key for this role, make sure to highlight any experience you have with digital tools. We’re looking for candidates who can easily adapt to using tech in a café environment, so mention any relevant skills!
Team Player Vibes: We value teamwork, so in your application, share examples of how you’ve worked well with others in the past. Show us that you can create a positive and inclusive environment for both colleagues and customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen to join our team at M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the café menu and any current promotions. Being able to discuss specific items and suggest pairings will show your passion for food and drink, which is key for a Customer Assistant role.
✨Show Off Your Digital Skills
Since being digitally confident is essential, practice using digital tools that might be relevant to the job. Familiarise yourself with how digital menus work or any in-store devices you might encounter. This will demonstrate your readiness to enhance the customer experience.
✨Emphasise Teamwork
Prepare examples of how you’ve worked effectively in a team before. Highlighting your ability to support colleagues and create an inclusive environment will resonate well, as teamwork is crucial in this role.
✨Be Ready for Change
Retail can be unpredictable, so think of times when you’ve adapted to change quickly. Share these experiences during your interview to show that you can cope with challenges and maintain high standards, even when things get hectic.