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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our delicious café menu.
- Company: Join M&S, a leading brand known for quality food and drink.
- Benefits: Flexible hours, team discounts, and opportunities for personal growth.
- Why this job: Be a part of a vibrant team and make customers smile every day.
- Qualifications: Passion for food, great communication skills, and a positive attitude.
- Other info: Dynamic work environment with chances to learn and develop your skills.
Overview
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend and promote our delicious café menu. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Work Pattern
Week 1
- Sunday 10:00 – 16:00
- Wednesday 10:00 – 15:00
- Thursday 09:00 – 14:00
- Friday 10:00 – 15:00
Week 2
- Wednesday 10:00 – 15:00
- Thursday 09:00 – 14:00
- Friday 10:00 – 15:00
- Saturday 10:00 – 16:00
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town\’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town\’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it\’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
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Customer Assistant - Cafe - Shoreham employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Shoreham
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with the latest food and drink trends so you can chat confidently with customers. This will not only impress them but also show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable with engaging customers, making recommendations, and handling queries. The more you practice, the more natural it will feel when you're on the shop floor.
✨Tip Number 3
Don’t forget to showcase your personality! Being a brand ambassador means being approachable and friendly. Smile, make eye contact, and be ready to share your enthusiasm for the products – it’ll make a world of difference in creating a welcoming atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our company culture, which will help you stand out during interviews.
We think you need these skills to ace Customer Assistant - Cafe - Shoreham
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for food and drink shine through! We want to see that you’re genuinely excited about the café environment and ready to share your knowledge with our customers.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've delivered excellent customer service or worked in a fast-paced environment before.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon so we can easily see why you’d be a great fit for our team. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the café menu and any current promotions. Being able to discuss your favourite items and why they’re great will show your passion for the role and help you connect with the interviewer.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your commitment to delivering a great shopping experience.
✨Be Ready to Discuss Trends
Stay updated on the latest food and drink trends. During the interview, be prepared to share your thoughts on what’s popular and how you can use that knowledge to enhance the customer experience at M&S.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how the café plans to adapt to changing customer needs. This shows your interest in the role and helps you understand if it’s the right fit for you.