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- Tasks: Serve customers with a smile and promote our delicious café menu.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for food, great communication skills, and digital confidence.
- Other info: Inclusive culture with opportunities for growth and development.
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Saturday 09:00-18:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
All the details
Work Pattern
Monday 14:00-18:00
Tuesday 11:00-15:00
Saturday 09:00-18:00
Join our team at M&S as a Customer Assistant in our café, where you\’ll become a champion of our delightful food and drink offerings, offers, and services. We\’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers.
You’ll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Cafe - Romford employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Romford
✨Tip Number 1
Get to know the café menu inside out! Familiarise yourself with the food and drink offerings so you can confidently recommend items to customers. This will show your passion and help you stand out during interviews.
✨Tip Number 2
Practice your digital skills! Since being digitally confident is key, make sure you're comfortable using digital tools. Try out similar apps or platforms to get a feel for how they work before your interview.
✨Tip Number 3
Show off your customer service skills! Think of examples from past experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering excellent service, which is crucial for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive features and tips that can help you land the job. Don’t miss out!
We think you need these skills to ace Customer Assistant - Cafe - Romford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about the role and ready to share your knowledge of the latest food trends with our customers.
Be Digital Savvy: Since being digitally confident is key for this role, make sure to highlight any experience you have with digital tools or technology in your application. We love candidates who can use tech to enhance the customer experience!
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Show us how you can contribute to creating a great café environment and delivering remarkable service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows you’re keen to join our team at M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Menu
Before the interview, take some time to familiarise yourself with the café menu and any current promotions. Being able to discuss specific items and show your enthusiasm for the food and drink offerings will impress the interviewer and demonstrate your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond for a customer or resolved a complaint effectively. This will highlight your commitment to delivering remarkable service, which is key for this position.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. You might even want to mention any relevant apps or systems you've used before. Showing that you're comfortable with technology will reassure the interviewer that you can enhance the customer experience.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your ability to work as part of a team and adapt to changing situations. Share examples of how you've collaborated with colleagues in the past and how you handle unexpected challenges. This will show that you're a team player who can thrive in a dynamic retail environment.