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- Tasks: Deliver five-star service in a fast-paced café environment while making great food recommendations.
- Company: Join the M&S team, a leading retailer known for quality and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values your input and offers real career progression.
- Qualifications: No prior experience needed, just a passion for customer service and teamwork.
- Other info: Fast-paced role perfect for those who thrive under pressure and love engaging with customers.
The predicted salary is between 11 - 16 £ per hour.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
- Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
- At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
- Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
- Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Purpose
- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Customer Assistant - Cafe - Omagh employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Omagh
✨Tip Number 1
Get to know the café vibe! Spend some time in the M&S Café before applying. Observe how the team interacts with customers and how they handle busy periods. This will give you a feel for the pace and help you tailor your approach when you apply through our website.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key, brush up on any relevant tools or apps that M&S uses. Mention your experience with these in interviews to demonstrate you're ready to hit the ground running.
✨Tip Number 3
Teamwork makes the dream work! Highlight any past experiences where you’ve worked in a team, especially in high-pressure situations. Share examples of how you supported colleagues and contributed to a positive atmosphere.
✨Tip Number 4
Be proactive! When you get the chance to chat with potential employers, ask questions about their processes and how they handle customer feedback. This shows you're genuinely interested in improving the café experience and ready to contribute.
We think you need these skills to ace Customer Assistant - Cafe - Omagh
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. Share any experiences where you’ve gone the extra mile for customers, as this will resonate with us at M&S.
Be Digital Savvy: Since being digitally confident is key for this role, highlight any experience you have with digital tools or platforms. Mention how you've used technology to enhance customer experiences or streamline processes in previous jobs.
Emphasise Teamwork: We love a team player! In your application, talk about times when you’ve collaborated with colleagues to achieve a common goal. This shows that you understand the importance of teamwork in a busy café environment.
Tailor Your Application: Make sure to tailor your application specifically for the Customer Assistant role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Before the interview, make sure you brush up on M&S's values and what makes their café special. Familiarise yourself with their menu and any promotions they might have. This will show that you're genuinely interested and ready to recommend products.
✨Show Off Your Digital Skills
Since being digitally confident is key for this role, be prepared to discuss your experience with digital tools. Think of examples where you've used technology to improve efficiency or customer service in previous jobs.
✨Stay Cool Under Pressure
This role can get hectic, so think of times when you've successfully managed stress or a busy environment. Share specific examples during your interview to demonstrate your ability to stay calm and deliver five-star service even when things get intense.
✨Team Player Vibes
M&S values teamwork, so be ready to talk about how you've supported colleagues in the past. Highlight experiences where you've contributed to a positive team culture or helped others succeed, showing that you're all about collaboration.
