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For Companies At a Glance
- Tasks: Serve customers with a smile and promote our delicious café menu.
- Company: Join the M&S team in a vibrant café environment.
- Benefits: Competitive pay, flexible hours, and a fun team atmosphere.
- Why this job: Be a brand ambassador and make every customer feel valued.
- Qualifications: Passion for food and drink trends; digital confidence is a must.
- Other info: Great opportunity for personal growth and teamwork.
Summary
All the details
Work Pattern
Week 1:
Monday 09:30-17:30
Tuesday 10:00-18:00
Wednesday 08:00-16:00
Friday 08:00-16:00
Week 2
Mon: 07:00-15:00
Tuesday 08:00-16:00
Wednesday 07:00-15:00
Saturday 07:00-15:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
- Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
- At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
- Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
- Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#J-18808-Ljbffr
Customer Assistant - Cafe - Oatlands Harrogate Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Oatlands Harrogate Simply Food
✨Tip Number 1
Get to know the café and its offerings inside out! Familiarise yourself with the menu and any promotions. This way, when you chat with customers, you can confidently recommend items and show off your passion for food and drink.
✨Tip Number 2
Practice your digital skills! Since being digitally confident is key, make sure you're comfortable using any tech tools that might come into play. Whether it's digital menus or in-store devices, being tech-savvy will help you shine during your interview.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked well with others in the past. M&S values a great team environment, so demonstrating your ability to support and respect colleagues will definitely set you apart.
✨Tip Number 4
Flexibility is your friend! Be prepared to discuss how you've adapted to changing situations in previous roles. M&S looks for people who can handle the hustle and bustle of retail, so showing that you can roll with the punches will be a big plus.
We think you need these skills to ace Customer Assistant - Cafe - Oatlands Harrogate Simply Food
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re excited about the role and ready to be a brand ambassador for our café!
Be Digital Savvy: Since being digitally confident is key for this role, make sure to highlight any experience you have with digital tools or technology in your application. Show us how you can enhance the customer experience using these tools!
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Customising your application shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks and Spencer
✨Know Your Stuff
Make sure you brush up on the latest food and drink trends before your interview. Being able to chat confidently about M&S's café offerings will show that you're genuinely interested in the role and ready to be a brand ambassador.
✨Show Off Your Digital Skills
Since being digitally confident is key for this position, be prepared to discuss your experience with digital tools. Think of examples where you've used technology to enhance customer service or improve efficiency in previous roles.
✨Demonstrate Team Spirit
This role requires a strong team player, so come ready to share examples of how you've worked collaboratively in the past. Highlight any experiences where you supported colleagues or contributed to a positive work environment.
✨Flexibility is Key
Be ready to talk about your adaptability. Share instances where you've successfully handled changing demands or taken on different tasks in a fast-paced environment. This will show that you can thrive in the dynamic retail setting at M&S.
